How Long Are You Keeping Your Customers on Hold?
When your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us.
Read MoreWhen your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us.
Read MoreDid you know that there is such a thing as “Left Handers Day?” This is an event, which recognizes the
Read MoreToday I called a local restaurant to place a take-out order for lunch. The phone rang numerous times before a
Read MoreRising temperatures bring out the unexpected in the office and around the house. Living in the South, I am seeing
Read MoreThere are any number of etiquette faux pas committed in the office setting. Check to see if you are guilty
Read MoreDo you think that manners and etiquette are lacking in today’s workplace? Are you observing a decline in ethics as
Read MoreValentine’s Day? Really? Yes, really. Just when you thought you were through with the holidays, the celebration of romance is
Read MoreIn times of global turmoil and distress, we all feel helpless to make a difference. However simple everyday acts of genuine kindness add up and help make this a kinder gentler world for all.
Read MoreThe holiday season presents opportunities and challenges for the business professional. How can you rise to every occasion with grace and charm? Here are seven ten tips for survival.
Read MorePresident Obama has done it again. He has managed to offend another world power. This time it is the Chinese,
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