Customer Service – Lydia Ramsey

Workplace Ghosting—Another Bequest from Covid

We have been living with the merciless Covid virus for over two years. Our personal lives have changed in ways

Are you confused about tipping for takeout? It’s the latest dilemma facing diners. Just when you thought you had it

Is there anyone who has not experienced what I call “Covid Cranky”? Whether it has been in person, online or

The business apology can be worth its weight in gold when done properly. With an intentional strategy, it becomes a

I watched in dismay as the man ahead of me in the grocery store checkout line verbally assaulted the cashier.

Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your

Telephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who

In just about every language in the world, there are words for saying “please” and “thank you”, but there are

Are you good at taking the heat when your customers lose their cool? Have you ever noticed that no matter

How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on