Category Archives: International business etiquette

Will the Handshake Fall Victim to Corona?

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The handshake, as we know it now, is in danger of becoming extinct, much to the delight of some and to the chagrin of others. During this crisis in addition to practicing social distance, washing our hands constantly, not touching our face, we have been advised not to shake hands. Eventually, we will be able to gather with others socially and professionally. When we do, we may remember to wash our hands frequently. We may think twice before touching our face. But what will become of the handshake? If Dr. Fauci of the Corona Taskforce has his way, the handshake will be history. I have the utmost respect for Dr. Fauci.

I am not disagreeing with Dr. Fauci. I am wondering just how this will work. After all, we have been shaking hands for centuries. Mo Rocca of CBS interviewed an anthropologist who stated that the handshake dates back 60 million years. He said it is “a very primal sort of connection, very emotional.” He pointed out that chimpanzees and gorillas long for tactile contact and do much the same thing as humans. We all like that physical connection.

Throughout history the handshake has been a sign of peace and respect. We shake hands with our right hand. Some say that has its origins in medieval times. Knights used the right hand because that was the one that drew the sword. Engaged in a handshake, the knight was not able to draw his sword and strike.

Today we extend a handshake in both social and business situations. We offer our hand when we meet people, when we leave people, when we thank someone, congratulate someone or offer an apology. If that age-old practice goes away, what will we do? While there are options, one thing is for sure, there will be many awkward moments.

Before you head out into the world of the “new normal’, decide how you want to deal with the issue and plan what you will say. If you choose to remain a fan of the handshake, don’t assume other people are. You might approach by asking people how they feel about shaking your hand. If they don’t want to engage, assure them that you understand. If you are anti-handshaking, say so right away. You might say, “Please forgive me for not shaking your hand, but in light of all we’ve been through, I am not comfortable doing so.”

Some people are turning to the East for guidance and choosing the Indian greeting Namaste. You bring both hands together and center them in front of your chest. Then make a small motion to bow while saying Namaste. In the Japanese tradition, the bow is another choice for staying germ-free.

One more greeting is simply holding up an open hand to others. That signals that you are not going to shake hands. It is generally readily understood. Just make sure your open hand doesn’t come across as “Whoa, back off.”

In case you end up shaking someone’s hand because it’s such an ingrained habit, pause before dousing yourself in hand sanitizer.

I have omitted the fist bump and elbow bump from my list of professional greetings. Need I say more?

Good manners and etiquette are about making people feel comfortable. Keep that in mind when you decide how to deal with shaking hands in a world that the Corona virus has changed forever.

Doing Business Internationally – Show Respect

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Doing business internationally is often like treading on dangerous and unfamiliar ground. If you have ever been to Disney World, you are probably acquainted with the attraction, “It’s a Small World.” In the event that you have taken that short musical boat ride, you can no doubt recall the words and hum the melody.

If you do business internationally, you know firsthand that it’s a small, small world. Business people are flying across the globe on a regular basis, meeting themselves coming and going in airports, hotels and worksites worldwide. They are hosting international visitors in their home offices.  Knowing, understanding and practicing global etiquette is essential for those doing business internationally. It is critical to  recognize, respect and appreciate the differences you encounter and to be knowledgeable about the customs of your clients and contacts.

No matter the quality of your product or level of your expertise, if you are unaware of the business practices and social customs of others, your business will suffer. One small misstep such as using first names inappropriately, ignoring the rules of timing or sending the wrong color flower to your client, can cost you the relationship, the deal or the sale. Conversely, being knowledgeable about international customs can improve your business relations and boost your bottom line.

In the 1970’s when Nissan was looking for the site for their first plant in the U.S., competition among the states was fierce. In the end, Tennessee won. It wasn’t just the location, the labor force, and the special incentives. The negotiating teams from Tennessee took the time to study the Japanese culture. They sent their top people, including the Governor of the state, to the discussions. By doing so, they showed honor and respect, which are highly valued by the Japanese. They matched the naturally slower pace and personal touch of the Japanese, and abandoned the American way of “Let’s get down to business, skip the small talk and close this deal.”

Business Blunders That Can Cost You

1.     Immediately using first names with people from another country

2.     Ignoring the dietary restrictions of Hindus, Muslims or other religious groups

3.     Flashing the “OK” sign to someone from South America

4.     Giving a clock to a person from China

5.     Slapping a Japanese businessman on the back.

6.     Skipping small talk in Latin America.

7.     Not using both hands when exchanging business cards in China and Japan.

Learn all you can about doing business with people from other cultures. Do the research. Start by focusing on greetings and introductions, handshakes, business dress, gift-giving, appropriate conversation, gestures, body language, punctuality and styles of negotiating.

There is an old Japanese saying, “The protruding nail gets hammered down.” Don’t be the protruding nail that gets hammered down because you didn’t take the time to learn the customs, traditions and business styles of your international clients.

Photo from Savanah magazine

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com to find out how her presentations and workshops can help you or your employees add the polish that builds profits. Lydia believes that etiquette and good manners are not about the rules but about relationships.

 

 

 

 

Obama’s Gum Goof

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President Obama has done it again. He has managed to offend another world power. This time it is the Chinese, and he did it by chewing gum during his trip to Bejing for the APEC Summit 2014. The Chinese are in an absolute uproar over Obama’s gum goof. The media are all over this international incident as you might imagine.

Chewing gum is not exactly appropriate professional behavior. It is definitely not proper presidential behavior. Chewing gum is something that you do in private, not in the presence of others unless you happen to be a baseball player.

The Chinese were offended on two counts by this incident. First of all anyone who knows anything about Chinese etiquette would know that the Chinese value proper protocol in their business activities. Chewing gum is not on their radar. The president, who frequently chews gum, claiming that it is Nicorette, should certainly know that.

The second point is that the Chinese government went to great lengths to put their best foot forward for this international occasion. They closed factories to reduce their infamous smog in Bejing, and they  reminded the Chinese people to use their best manners during this time.

What an insult for the President to ignore all etiquette and protocol while a guest in China.

The next time you think about chewing gum, make sure no one is watching unless you are on the pitcher’s mound.

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.

International Business Etiquette: It’s a Small World

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If you have ever been to Disney World, you are probably familiar with the attraction, “It’s a Small World.”  If you have taken the short boat ride, you can no doubt recall the words and hum the melody.  Now that I brought it up, I have already started humming the tune and will probably be doing so for the rest of the day. In the business world as well as fantasy land, it is definitely a small world.

Our interactions with people from other counties and cultures used to be the result of travel.  Now we interact with people from all over the world on a daily basis because we live and work side-by-side.  We have become a blended society.

Business people are flying all over the world these days on a regular basis, meeting themselves coming and going in airports, hotels and work sites all over the world. Knowing, understanding and practicing international business etiquette is essential for them and for those who stay at home.

If you want to be successful, you need to recognize, respect and appreciate the differences you encounter. If you are currently in business, you must be knowledgeable about the customs of your clients and contacts, sensitive to their traditions and respectful of differences.

No matter the quality of your product or level of your expertise, if you are unaware of the business practices and social customs of others, your business will suffer. One small misstep such as using first names inappropriately, ignoring the rules of timing or sending the wrong color flower to your client, can cost you the relationship, the deal or the sale.  On the other hand being knowledgeable about international customs can improve your business relations and boost your bottom line.

In the 1970’s when Nissan was looking for the site for their first plant in the U.S., competition among the states was fierce.  In the end, Tennessee won.  It wasn’t just the location, the labor force, and the special incentives.  The negotiating teams from Tennessee took the time to study the Japanese culture.  They sent their top people, including the Governor, to the discussions.  By doing so, they showed honor and respect, highly valued by the Japanese. They also matched the naturally slower pace and personal touch of the Japanese, and abandoned the American way of “Let’s get right down to business and get on with it.”

It’s easy to make blunders that can cost you business without ever knowing what you did. Here are a few examples of mistakes that can cost you when you overlook the importance of the rules for international business etiquette.

  1. Immediately using first names with people from another country
  2. Ignoring the dietary rules of Hindus, Jews or Muslims.
  3. Flashing the “OK” sign to someone from South America
  4. Giving  a clock to a person from China
  5. Slapping  a Japanese businessman on the back.
  6. Skipping the small talk in Latin America.
  7. Not using both hands when exchanging business cards in China and Japan.

If you want to be successful doing business with people from other cultures, learn all that you can about them. Do the research.  Start by focusing on greetings and handshakes, business dress, gift-giving, appropriate conversation, gestures and body language, punctuality and styles of negotiating.

There is an old Japanese saying, “The protruding nail gets hammered down.” You don’t want to be the protruding nail that gets hammered down because you didn’t take the time to learn the customs, traditions and business styles of your clients or because you failed to be sensitive to individual differences.

Two great resources for learning about international etiquette are my book, Manners That Sell – Adding the Polish That Builds Profits and Kiss, Bow or Shake Hands.

Do your homework whether you are traveling the world on business, entertaining international business clients on your home turf or working side by side in your office. Every thought, word and deed counts.

If you have ever made any international business blunders, I would love for you to share them with me. I’ll include them in a future article–anonymously, of course.

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.

How Can You Know You’re In India?

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You can tell you are in India when you hear yourself telling your driver as he is backing up, “Careful, there is a cow behind you.”

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.