Business Etiquette: The Power of the Apology
When you have offended a business associate or client, a sincere apology is essential if you wish to continue the relationship and move forward.
Read MoreWhen you have offended a business associate or client, a sincere apology is essential if you wish to continue the relationship and move forward.
Read MoreDo you think that good manners and customer service are one and the same? If you answered “yes”, you’re right.
Read MoreOne of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am
Read MoreWhen a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of
Read MoreIt’s not exactly spring yet when a young man’s (or young woman’s) fancy turns to love, but it is the
Read MoreToday there was an article in my local paper, the Savannah Morning News, about a new restaurant in town. While
Read MoreJust when you thought that there was nothing left to say about email etiquette, one more issue pops up. As
Read MoreIt’s holiday time again, and as always, there are the usual confusing situations that present themselves. We spend a significant
Read MoreWhen was the last time you flew? I just returned from a cross-country trip from Savannah to Spokane where I
Read MoreWhen your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us.
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