Phone Courtesy – Winning Customers Instantly
Phone courtesy needs to be rule # 1. Often the first contact you and others in your company have with
Read MorePhone courtesy needs to be rule # 1. Often the first contact you and others in your company have with
Read MoreTelephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who
Read MoreIf you want to get a reaction from someone, all you have to do is say, “voice mail”. I used
Read MoreWhen your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us.
Read MoreToday I called a local restaurant to place a take-out order for lunch. The phone rang numerous times before a
Read MoreThis morning the phone rang. That in itself was a surprise since I am now more accustomed to hearing the
Read MoreWhen you talk to your clients over the phone, do you give them your full attention? Do you avoid multi-tasking, the latest of etiquette sins? If you think that what people can’t see, they can’t hear; you are wrong. Don’t text, check your email, shuffle your papers and most especially, don’t eat, chew, drink, smoke or yawn over the phone. If you want to make an impressive sound, try smiling.
Read MoreI just came across an article titled “There is a Month for That: National Cell Phone Courtesy Observance” written by Deborah St.
Read MoreThe other day I called a local business where I am a frequent customer. I had a simple question. The owner
Read MoreVoice mail is one of the best tools you can use in business. Unfortunately it can be one of the
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