Has it ever occurred to you how much you are saying to people with your body language? Even when you are not speaking, people can hear you. Unless you are a master of disguise, you send messages about your true thoughts and feelings whether you are using words or not. Think about it. In
When you talk to your clients over the phone, do you give them your full attention? Do you avoid multi-tasking, the latest of etiquette sins? If you think that what people can't see, they can't hear; you are wrong. Don't text, check your email, shuffle your papers and most especially, don't eat, chew, drink, smoke
Did you know that May is National Smile Month? Depending on where you live in the world, you may not. It actually began in the United Kingdom and is now one of the biggest not-for-profit events in Europe. It is managed by the British Dental Health Foundation in an effort to promote good oral health.