A Man’s Suit Coat: To Button or Not to Button

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Elegant businessman buttoning his suit coat. To button or not to button is the age-old question when it comes to a man’s suit coat. Some men seem to know when to button, when to unbutton and which button to button under which circumstances. Others don’t seem to get it all. Perhaps

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The Etiquette of Cold and Flu Season

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Tis the season to be jolly, but tis also the season for colds and flu. That makes it the season to practice the etiquette of cold and flu for your sake and that of others. While you are spreading joy and goodwill, be careful that you are not spreading germs as well. At this time

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Ten Tips for Surviving the Holiday Office Party

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It’s inevitable—the annual holiday office party. You can pretty much count on it every year. This year approximately 75% of bosses are planning to treat their employees to what they deem to be a festive celebration. For some, this is a much anticipated and eagerly awaited event. For others, not so much. They would rather

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Should You Talk Politics at the Holiday Dinner?

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It goes without saying that this has been a difficult year with a contentious presidential primary. You probably thought that peace would be restored once the election process was final. Wrong. In many ways, it has only gotten worse.  Do you dare talk politics during this holiday season? Before the election, there were those who

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Etiquette and Good Manners Post Election 2016

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After what has been the most divisive and disgraceful presidential primary in modern times, if not ever, when all sense of human kindness, courtesy, etiquette and good manners have been abandoned, we are coming to the end. By that I mean the end of the primary; certainly not the end of the election. Tuesday the

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Good Manners Equal Good Customer Service

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Do you think that good manners and customer service are one and the same?  If you answered “yes”, you’re right.  Isn’t it amazing how many people don’t seem to understand that today? Everywhere you turn, there is someone with a horror story about customer service. Any businessperson who doesn’t believe that good customer relations are

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Email Etiquette – When Will We Ever Learn?

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One of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am particularly fascinated with Leroy Jethro Gibbs and his 50 or so "rules." In case you do not know, Rule #1 is "Never let suspects stay together." That has nothing to do with email etiquette, but

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