Body Language in Business – Can You Read it?

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  Has it ever occurred to you how much you are saying to people with your body languag? Even when you are not speaking, people can hear you. Unless you are a master of disguise, you send messages about your true thoughts and feelings whether you are using words or not. Think about it.  In

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Holiday Gift-Giving in the Office – Do’s and Don’ts

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There is enough stress during the holiday season without worrying  about how to handle gift-giving in the office.  More than a few people struggle with this issue every year. Do any of the following questions ring a seasonal bell with you? Should you give a gift to everyone you work with? Do you need to

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Flying Etiquette – It’s Time for a Few Tips

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With the holidays upon us, more than a few people will be taking to those formerly friendly skies to visit family and friends or perhaps to take a special vacation. Wherever they are headed, one thing is for sure—their air travel will have its share of challenges. British Airways has unveiled an unofficial rulebook on

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Customer Service Means Taking The Heat

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Customer Service Are you good at taking the heat when your customers lose their cool? Have you ever noticed that no matter how hard you try to please and provide good customer service; there are people who seem determined to be difficult?  These people get downright cranky or out and out

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Office Etiquette: The Devil is in the Details

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Our office etiquette leaves a lasting impression and sets the tone that can affect the way a colleague, client, boss, or vendor views us. Good manners and proper office etiquette build authentic relationships and lead to harmony, productivity and profitability. On the flip side, poor behavior can damage your reputation, your credibility and your ability

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Etiquette Rules: Don’t be the Menace in the Office Kitchen

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An office kitchen can be one of the biggest workplace problems when people don't observe basic etiquette guidelines. If you are among the lucky ones who happen to work for a company that offers an office kitchen for your convenience, you know what the challenges are.   You go to put your sandwich in the

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Ten Dressing Faux Pas That Can Tarnish Your Professional Image

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It’s the morning rush hour. I’m not talking about the traffic you might encounter after you head out the door. I am referring to the chaos that occurs before you even cross the threshold. Whatever your morning routine, somehow there are things that manage to go awry. You plan as much as you can the

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Summer Office Attire: What to Wear When the Temperature Rises

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Business man pulling tie in front of ventilator at office. It’s summertime, and while the living is supposed to be easy, deciding on your summer office attire, what to wear to work, is not. Our more casual world makes it difficult to know, on any given day, how to dress for

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How Do You React to Poor Customer Service?

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How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like.  Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they

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Flip-Flops: Are They Appropriate in the Office???

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It’s summer time, and they’re back!  Flip-flops. Maybe they never went away. They simply went into hibernation for the winter.  I suspect you know what I am talking about--those shoes that have nothing to hold them to your foot except a little piece of material across or between your toes. Flip-flops, slides or whatever you

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