Customer Service Means Taking The Heat

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Customer Service Are you good at taking the heat when your customers lose their cool? Have you ever noticed that no matter how hard you try to please and provide good customer service; there are people who seem determined to be difficult?  These people get downright cranky or out and out

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Office Etiquette: The Details are Important

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Our office etiquette leaves a lasting impression and sets the tone that can affect the way a colleague, client, boss, or vendor views us. Good manners and proper office etiquette build authentic relationships and lead to harmony, productivity and profitability. On the flip side, poor behavior can damage your reputation, your credibility and your ability

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Etiquette Rules: Don’t be the Menace in the Office Kitchen

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An office kitchen can be one of the biggest workplace problems when people don't observe basic etiquette guidelines. If you are among the lucky ones who happen to work for a company that offers an office kitchen for your convenience, you know what the challenges are.   You go to put your sandwich in the

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Ten Dressing Faux Pas That Can Tarnish Your Professional Image

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It’s the morning rush hour. I’m not talking about the traffic you might encounter after you head out the door. I am referring to the chaos that occurs before you even cross the threshold. Whatever your morning routine, somehow there are things that manage to go awry. You plan as much as you can the

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Summer Office Attire: What to Wear When the Temperature Rises

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Business man pulling tie in front of ventilator at office. It’s summertime, and while the living is supposed to be easy, deciding on your summer office attire, what to wear to work, is not. Our more casual world makes it difficult to know, on any given day, how to dress for

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How Do You React to Poor Customer Service?

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How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like.  Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they

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Flip-Flops: Are They Appropriate in the Office???

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It’s summer time, and they’re back!  Flip-flops. Maybe they never went away. They simply went into hibernation for the winter.  I suspect you know what I am talking about--those shoes that have nothing to hold them to your foot except a little piece of material across or between your toes. Flip-flops, slides or whatever you

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The Drama of the Handshake

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Recently there has been more than the usual attention paid to the handshake. You know, that age-old tradition of meeting and greeting by extending one’s hand to another. After centuries it appears that not everyone has perfected the practice. It doesn't seem that it would be hard to get it right; but if your experience

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A Different Perspective on Business Networking

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All business people are networkers whether they realize it or not.  If they’re not, they need to be or they will soon be out of business. Some people are more effective at business networking than others. They work at it with purpose while others wander aimlessly through the process. When and where can you find

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Ten Rules of Flying Etiquette for the Traveling World

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A young girl annoying the passenger in front. The recent unfortunate scuffle on United Airlines involving a passenger who was “reaccommodated”–whatever that is—has brought the focus squarely back to the issue of air travel. Perhaps you can still remember a time when traveling by plane was actually something you looked forward

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