Just a few short years ago would you have thought that texting would be a widely-accepted staple of business communication? Probably not, but then a decade ago, you would not have believed that email would be flooding your inbox. Thanks to texting, those overflowing inboxes are no longer consuming the better part of our day.
Now that the holidays are almost over, and we find ourselves in the new year, it’s time to start sending out thank you notes for the thoughtful gifts and tasty treats you received during the season. Yes, I know, those are not the words you want to hear—especially since you know that I am talking
Perhaps you remember a time when traveling by plane was something you looked forward to. Flying etiquette prevailed. People dressed in their “Sunday best”. Passengers didn’t bite, claw and scratch their way through lines. Seats were spacious and comfortable. You chose a window or aisle seat based on whether or not you wanted to check
The holiday season is a time when we focus on showing gratitude to those who make our lives easier all year long. Think of holiday tipping as holiday thanking. There are a number of ways to show your thankfulness; but for those who make their living in the service industry, the most appreciated is by
The holidays have arrived. There is no doubt about it. Signs of Christmas, Hanukkah and Kwanza are everywhere. In navigating the season, it’s hard to know what to focus on first. Is it planning for the office party, selecting gifts for clients and colleagues, decorating your workplace or sending those holiday cards? Given that the
Lately I have begun to wonder if punctuality is my habit. Last week, I found myself racing to get to an appointment. It was then that I realized this was not uncommon behavior for me. Instead it’s a regular occurrence. While I am never late–well, almost never, I tend to get where I am going
You’ve worked hard crafting your email so that your message is clear, your tone is correct, your format is inviting, and you have eliminated all errors in spelling, punctuation and grammar. Now it’s time to decide on an email closing, and you’re stuck. All else being perfect, the way you sign off requires more than
Phone courtesy needs to be rule # 1. Often the first contact you and others in your company have with a client or customer is over the phone. Whoever answers your phone represents the entire organization and its philosophy about customer service.Impress your callers when you practice these phone courtesy tips. Answer the phone promptly.
It was yesterday afternoon. I found myself in the middle of a technological quagmire with no way out. I felt like I was playing out a scene in a mid-1940’s Western where the victim is being swallowed up in quicksand. As I struggled to free myself, the phone rang. I hadn’t dialed 911. 911 was
White after Labor Day Labor Day was early this year, falling on September 2nd. On that day, no one in Savannah, Georgia, where I live, was talking about the usual holiday celebrations like barbeques and picnics. The topic of the day was Hurricane Dorian. The question of the day was “Are