When our gifted Assistant Rector began her sermon this Sunday, she did so by talking about eye contact. My first thought was, “Hey, wait a minute. That’s my line. I’m the business etiquette expert. I preach to my clients about the importance of eye contact.”
Here was Sierra preaching to the congregation about the deeper meaning of eye contact. She talked about how it connects us. Okay, check #1. Next she said that it builds relationships. Check #2. Then she went a step further to remind us that it is part of our humanity towards each other. A new thought for me.
Now I am not going to relate this to scripture and move into someone else’s territory. I am going to repeat our mutual theme here. Without eye contact, we do not connect with people on a personal level, and we cannot build relationships. We acknowledge and place value on others when we look them in the eye.
Remember this in all your interactions, whether they are personal or professional. If you want to make a connection, start by making eye contact. All your relationships will improve. You’ll be surprised at the return on such a small investment and the riches you will receive from such a simple act.
Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.
Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions. Her Southern charm and sense of humor have made her a sought-after speaker and consultant.
Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.