Tag Archives: business etiquette tip

Punctuality: Just On Time Is Not Good Enough

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Lately I have begun to wonder if punctuality is my habit. Last week, I found myself racing to get to an appointment. It was then that I realized  this was not uncommon behavior for me.  Instead it’s a regular occurrence. While I am never late–well, almost never,  I tend to get where I am going just in time rather than on time.

Punctuality

Living in Savannah, I am aware of “Savannah time.” No one is expected to show up early for a meeting or an event.  If a meeting starts at ten o’clock, they arrive at ten o’clock, not a minute before. Others wander in at their leisure, sometimes with an apology and an excuse, but usually with little or no remorse. I feel myself on the verge of becoming one of those late-comers.

Indeed I do have an issue with punctuality. Maybe it’s really a matter of time management. Whatever, I don’t always practice what I preach.

I seem to think I can get one more thing done before I leave. In today’s fast-paced world, we always try to do more in less time. For example, if the phone rings just as I am walking out the door, I feel obligated to answer it. When I finally get in the car and check the clock; I realize that only with a bit of luck and all green lights, I may be on time.

Vince Lombardi on punctuality

Years ago I read a quote that is typically attributed to coaching icon Vince Lombardi. Regardless of who said it, the words have the same effect. “If you are five minutes early, you are on time. If you are on time, you are late. If you are late, don’t bother to show up.”

The problem with being late

There are unintended consequences to being late. People who are chronically late send a message that their time is more valuable than other people’s. Those who don’t make an effort to be on time are seen as arrogant and inconsiderate. That sort of behavior won’t help your career or your business.

Suggestions to help you be on time and what to do when you aren’t.

Don’t stop to take the last phone call. You can check your voice mail later. If the call was important, the caller will have left a message.

Have everything you need for the meeting or event out and ready to go. Plan ahead so you aren’t scrambling around at the last minute trying to find one more thing—like your car keys or your cell phone.

Decide how long it will take you to get to the event and add some extra time. Allow for the unexpected like traffic jams, road construction and other unforeseen occurrences.

If you are not 100% sure where you are going, do a test run ahead of time if possible. No one will be impressed when you say you got lost. If you can’t check out the location in advance, again add in some extra travel time.

If the worst should happen and you enter the meeting late, quietly take a seat. This is no time to interrupt to make your apologies and to explain to everyone why you were late. No one really cares.

Check the agenda to see what items have already been covered. The late-comer who interrupts the meeting to ask about an issue that has already been discussed is never appreciated. Wait until the meeting is over to ask what you missed.

There is no excuse for being late. Barring true emergencies, being on time is completely within your control. Taking ownership of your time, knowing the importance of punctuality, and choosing never to be late again, is one easy thing you can do to change your life and career for the better.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. She is happy to work from home but has traveled as far as India and Dubai to help stamp out rudeness. Just think what a wonderful world it would be if people were simply nice. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations and workshops can help you and your employees add the polish that builds profits.

On the Job Tips for the New Hire

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Make a good first impression on the job

Tips for the new hire. Why? Because starting a new job can be exciting and scary. The good news is that you have one. The goal is to keep it. Getting off on the right foot is often the challenge.

Whether you are going to work for the first time, taking a different position in the same organization or joining a new company, the role of the new hire isn’t easy. To begin with, you may encounter some unexpected attitudes from your coworkers. Some may be delighted with the choice to hire you while others may have wanted your new position for themselves. Following these simple rules of behavior when you start to work will help things go smoothly.

Listen more than you talk.

Don’t try to impress everyone with who you are and what you know. Ask smart questions, and then let others do the speaking. You will learn more this way about what you need to know to get along with others and to do your job well.

Treat everyone with the same courtesy and respect.

Don’t assume that you know who the most important people are. Everyone is of value to you because you are all part of a team. Keep an open mind about the people in the office. It takes a while on the job to figure out the critical alliances so go slowly in establishing relationships.

Steer clear of the office gossip.

This is a good rule to follow no matter how long you are on the job. Don’t even listen to the negative stories, let alone spread them. While you are gathering information about the organization and the personnel, be careful that the questions you ask are not perceived as personal. Showing an interest in your colleagues is different from prying into their private lives.

Be careful what you reveal about yourself. 

Some of your new co-workers will be curious about you and want to get to know you better right off the bat. If people are asking questions that go beyond your qualifications for or interest in your job, be thoughtful with your responses. When you reveal personal information about yourself to your co-workers, you are treading on dangerous turf.

 Ask for help when you need it.

No one expects you to know everything. If you try to act like you do, you are most likely to turn people off rather than impress them. People like to be needed so asking for assistance in the beginning is a positive way of building relationships. Even the office grump may feel flattered.

It takes time to assess a new workplace and to make appropriate decisions. If you proceed with caution, your judgments will be solid, your relationships positive and your career long.

Photo from Savanah magazine

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com to find out how her presentations and workshops can help you or your employees add the polish that builds profits.

 

 

Flip-Flops: Are They Appropriate in the Office???

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It’s summer time, and they’re back!  Flip-flops. Maybe they never went away. They simply went into hibernation for the winter.  I suspect you know what I am talking about–those shoes that have nothing to hold them to your foot except a little piece of material across or between your toes. Flip-flops, slides or whatever you choose to call them, are the hottest trend in summer fashion footwear.

If you are wondering when the first shoe of this type appeared, I did a little research and discovered that sandals—which is frankly what we are referring to—came into existence around 2000 B.C. So for those of you who think this shoe is a 21st century creation, think again.  The sandal began as a basic item made to protect the soles of the feet when shoes were not available.  The simple strap between the toes made it easy to wear.  When this shoe resurfaced in modern times, it was still pretty much utilitarian footwear known as a beach shoe or shower shoe.  That’s right, a shower shoe.

So how did the shower shoe become the most popular footwear of the season?  It’s hard to say. One of the morning television news shows recently did a feature story on flip-flops. Several of the reporters were actually touting this as the shoe of choice to wear to work. One of the news anchors, a well-dressed man in a suit and tie, expressed his dismay at the thought of what he called “thongs” showing up at the office. I’m with him.

If you’re looking for shoes to wear to the office this summer and you feel that flip-flops are inappropriate, you may be in for a lengthy search like a business woman friend of mine discovered. She began her hunt for professional footwear online. To her dismay, what popped up on every site when she looked for shoes under “career” or “flats” were flip-flops.

Flip-flops or slides come in every fabric and heel height imaginable.  Once an inexpensive plastic shoe with a flat sole, they are now available in a variety of manmade and natural materials, in low to high heels, in every color and design you can conceive of and with prices ranging from $5 to $500.  (No, that’s not a typo.)

Flip-flops have become versatile, but once again, people are confusing the latest fashion with business attire.  Flip-flops, and their sandal or slide cousins, are not business professional footwear. They are casual to the extreme. It is not simply a matter of appearance—whether these shoes look professional or not—it is also a matter of safety. You can easily trip when you catch your foot on something unexpected. Flip-flops are also a noise nuisance. The sound of shoes slapping around the office can be annoying.

Before you slip into your cool new slides for which you may have paid a small fortune, think about where you work.  Are these shoes suitable for your work environment and type of business?  Do they follow the dress code if there is one?

The owner of a local travel agency came up with a simple rule to help her staff decide if their sandals, slides or flip-flops were appropriate for the office. Her guideline is “If it is designed for or can be worn on the beach, it is not appropriate for the office.”  I think she nailed it.

Photo from Savanah magazine

Lydia Ramsey is on a mission to stamp out rudeness. She is a Savannah-based business expert on business etiquette and professional conduct, a sought-after speaker and established author. Contact her at 912-604-0080 or visit her at LydiaRamsey.com to leave a comment, ask a question or learn more about her programs and products. More information on professional conduct is available in her best-selling books Manners That Sell – Adding the Polish That Builds Profits and Lydia Ramsey’s Little Book of Table Manners. Invite Lydia to speak at your next conference or meeting.

 

 

Are You The Good House Guest Or The Nightmare In The House?

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???????House guests come in all shapes and sizes, personalities of every type and with a variety of manners from the sublime to the ridiculous. They may be friends, relatives or business associates. They could be invited for their friendship, relationship or out of obligation.

I just had the pleasure of having several guests in my home. They were new friends that I had met at a writers’ retreat in Arizona. I live in Savannah. It’s a beautiful city that 99.9% of the people I meet either want to visit for the first time or make a return trip. I would like to think that these women came to see me, but secretly, I think they wanted a taste of Savannah.

I have written on the topic of being the good house guest before. After this experience, I was compelled to return to the topic just as visitors return to Savannah.  These ladies were the epitome of the ideal house guests.

What did they do that made them stand out and cause me to write about them? Just about everything right and many things that were above and beyond the usual acts of courtesy and consideration.

I’ll list as many as there is time and space for:

  1. They honored my expectation of arrival time.  As someone who works from home and maintains a busy schedule, I appreciated their sensitivity to my time constraints. Getting ready for house guests is not always an easy task unless you have the staff of Downton Abbey.
  2. Since they were traveling by car from a good distance away, they kept me informed of their whereabouts along the way and any changes to arrival time. The Polar Vortex was once again having its way with people’s travel plans.
  3. When I asked about food issues or special needs, they were quick to say that they would bring anything they needed or wanted that was out of the ordinary. Most of our meals were planned out since Savannah has more than its share of wonderful restaurants, but it’s nice to wake up in the morning to your own quirky breakfast food or beverage. They relieved me of the burden of finding their special cereal, coffee or tea. I suppose when I mentioned that I had plenty of those little cereal boxes of Fruit Loops, Cocoa Krispies and “Yucky” Charms (my children’s name for their favorite cereal) left over from my grandchildren’s Christmas visit, they knew  they should bring their own.
  4. When they walked in the door, they were bearing gifts of food, wine and flowers. What an entrance!
  5. While they were here, they were like the Downton Abbey staff. Every time I thought I should wash or rinse a few dishes, I found that magically, it had been taken care of. My dishwasher was on vacation.
  6. When we went out for meals, I rarely had to pay for my own. They had a well-planned and well-executed scheme for grabbing the check. They were generous almost to a fault.
  7. When I stopped to buy gas during one of our outings, these two were out of the car as fast as any pit crew from the Daytona 500 to pump and pay.
  8. Once when I was discovered cleaning out the litter pan, one of them tried to wrestle me for the pooper scooper. Now there’s a thoughtful guest. Talk about above and beyond.
  9. When it came time for them to leave, beds were stripped and used sheets and towels magically appeared in the laundry room. If they had not had to make an early departure for their long haul across country, I am convinced the beds would have been remade with fresh linens.
  10. No sooner had they left when an SUV pulled into my driveway. For one brief moment I thought they had returned. Instead it was someone making a floral delivery. My thoughtful friends had sent a gorgeous arrangement of flowers to keep the memories of our time together alive a little longer.

Does this give you any ideas for what you need to do to be rated as the good house guest? There were many other displays of consideration shown by my guests. This is as much as I can list now.

I would love to hear your thoughts on what makes the good house guest vs. the nightmare in the house from your own experience.

Here’s to your being remembered as the good house guest or perhaps the perfect house guest. You will be welcome anytime!

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.

Replying to Invitations is Good Business and Good Manners

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Failure to reply to invitations is a common occurrence today. Whether the occasion  is all business, purely social or a combination of business and social, event planners and hosts need and deserve to know whether  you plan to attend or not. It doesn’t matter if it’s a seated meal, a cocktail reception, a meeting or a seminar. The person or organization issuing the invitation needs an accurate count of the attendees in order to provide the right amount of food, beverages and materials.

Replying to invitations is a matter of good business and good manners. It is part of your personal packaging and a demonstration of your professional conduct.

Know the difference between “RSVP” and “Regrets Only.”  If the invitation reads “RSVP,” you are required to answer one way or the other. “Yes,” you are coming, or “no” you are not. If the invitation reads “Regrets Only,” you need only let the hosting individual or organization know that you will not be attending. If you do not reply, the expectation is that you will be present.

As soon as you receive an invitation, check your calendar, make a decision and take action. The only acceptable reason to delay is if you truly are not certain of your plans. It is inconsiderate to wait until the last minute to see if something better comes along before you reply. If you have a legitimate reason for delaying your response, let the hosting group know. Otherwise they may wonder if you received your invitation and will set about having someone call you for your answer.

When you are invited to a meal function and find that you cannot attend after you said you would, you must let someone know of your change of plans. It is unforgivable to accept an invitation to breakfast, lunch or dinner and fail to show. If you do, you probably should be calling from the hospital to explain your absence. In the event of a true emergency that prevents your phoning ahead of time, call your host first thing the next day with your explanation and apology.

When organizations go to the trouble to bring people together for food, fellowship or professional development, they should not have to guess how many will show up. It costs both time and money to operate this way. When businesses plan events for their colleagues and clients, they deserve a professional and thoughtful response.

It is simply a matter of good manners, proper etiquette and professional conduct.

Here’s to your good manners!

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.

The Number One Business Etiquette Faux Pas–Failure to Reply

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We are living in a world where rudeness is rampant.  Business people constantly violate the rules of etiquette with their e-mail practices, their phone behaviors, especially with regard to the use and abuse of cell phones and smart phones, their casual attitude toward professional dress, their inattention to proper table manners and their lack of courtesy in dealing with customers and coworkers.

I am frequently asked to identify the worst business etiquette faux pas that people commit. It is a challenge to narrow the list. In considering one area where the majority of business people come up short, I have to say that it is in their failure to respond appropriately to invitations.  It is epidemic.

“RSVP” seems to be Greek to most although it is in fact French. It is the French acronym for “Repondez, s’il vouz plait.” Translated it means “Please respond.”  The practice of asking for a response to an invitation has been around at least since the time of the court of the French king, Louis XIV.  It must have been about that time that people needed to be reminded of good manners and to answer invitations.

Here are my recommendations for handling “RSVP.”

The minute you receive an invitation, whether it is for a business luncheon or dinner, an after-hours reception, the wedding of a client or colleague, a casual office get-together or any business/social event, check your calendar.  

Respond immediately. You either accept or regret. It is that simple.  Don’t put off replying unless you need additional information or have a potential conflict. The person issuing the invitation needs to know as soon as possible how any people will be attending in order to plan properly. Be considerate.

“RSVP” clearly means to reply one way or the other. It does not mean reply if you feel like it or only if you are coming.  “Please respond” means just that—send a response that is a “yes” or “no.”

The words “Regrets Only” are very clear.  You only need to reply if you will not attend.

Respond in the manner that the host suggests.  If a phone number is given, you call.  If a postal address is on the invitation, your reply is expected in writing.  If an e-mail address is listed, head for your computer. In today’s world of multiple communication options, the host may give you choices.

Once you have replied, do what you said you would do.  If you said you would be there, go.  If you responded that you couldn’t attend, don’t decide at the last minute to go. If something comes up to prevent you from attending, let your host know as soon as possible.  If you can’t do so before the event, contact the host first thing the next day to explain your absence and to apologize.

If the invitation is for a seated dinner, you cannot delay. Let the host know immediately that you cannot attend. A phone call the next day will suffice in this situation.

Take note of who is invited.  If the invitation reads “and guest,” you make take a friend.  If you see the words, “and family,” take the kids.  If it is addressed to you alone, go by yourself.

The whole purpose for “RSVP” is so the host can plan the food and venue for the right number of guests.  When people fail to reply to invitations, those planning the event are at a distinct disadvantage.  There is always the risk that there will be too much or not enough food.  A firm that I work with recently had a party for their clients and colleagues.  Thirteen people replied that they would attend, but forty showed up.  Of course, there wasn’t enough for everyone to eat or drink.  How inconsiderate and awkward is that?

In summary, the rule for responding to any invitation is to reply immediately, say what you will do and do what you say.  Next time you may be the one planning an event and you won’t want to be left in the dark, waiting to see who shows up.

If you had to choose the number one business etiquette faux pas, what would it be?

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.