Manners That Sell

Adding The Polish That Builds Profits

The revised and expanded edition of Manners That Sell – Adding the Polish that Builds Profits published by Pelican Publishing.

How can you guarantee a well-run meeting? What are the biggest e-mail mistakes? How casual is “business casual”? When it comes to cellular phones, what is the difference between good business and bad manners?

Questions like these persist because manners still matter. Proper manners, etiquette, and interpersonal skills are as crucial to success as are innovative products and services. In this comprehensive guide to mastering everything from professional relationships and correspondence to business attire and luncheons, Lydia Ramsey, an authority on business protocol and propriety, provides hundreds of invaluable suggestions to master good manners in any business setting.

Filled with updated, new information and covering topics such as business handshakes, meeting courtesy, electronic etiquette, gift giving in the office, and international business, the author offers hundreds of useful, practical suggestions for the veteran business professional and novice alike.

In Praise of Manners That Sell

“Manners That Sell is a must read book for anyone, but especially for those who are employed. Lydia Ramsey discusses a wide breadth of topics in her book. She leaves no subject regarding etiquette and manners untouched.

College students who are about to take their first position in the workplace would definitely have a competitive and confidence advantage by reading this book cover to cover.

This book should be regarded as a contemporary classic. Modern in its frank discussion of proper protocol in today’s electronic and fast paced society, yet classic in the traditions that have remained constant in our culture for centuries. Sprinkled with a touch of humor, this book is easy to read. Each chapter segments particular subjects, allowing the reader to find answers to particular questions within minutes.

This book can be a great family keepsake that will be passed on from one family member to another for years to come. Keep this book around as a reference. One never knows when the occasion will come when you will really need to know what is the proper thing to do.

All the best of success to you in selling this masterpiece!”

Rosemarie Rossetti, Ph.D.
Universal Design Living Laboratory

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