You just can’t get away from them. Everywhere you go cell phones are ringing, vibrating and lighting up. Almost everyone has one in hand, on the meeting room table, and always at the ready. They are hurting business, reputations and relationships. One of those businesses might be yours.
Recently I was part of a team interviewing a prospective new employee. Naturally the department head began the questioning. Once he had concluded with what he deemed to be his part in the process, he turned the interview over to the rest of us. At that point he reached for his cell phone and began to check messages. As if that wasn’t egregious enough, he then proceeded to text replies. If an elephant had walked in the room and taken a seat at that moment, it would not have been more noticeable.
Imagine how the prospective employee felt. Obviously, neither she nor the position she was seeking were of much importance. She was offered the job, but turned it down. Are you surprised?
People need to feel important and the way to do that is to give them your undivided attention.
Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.
Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions. Her Southern charm and sense of humor have made her a sought-after speaker and consultant.
Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.