Tag Archives: social media

National Unfriend Day – What’s the Etiquette of Facebook?

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iStock_000016168403_LargeDid you know that today is National Unfriend Day? This event was the brain child of Jimmy Kimmel, who came up with the notion as a joke in 2010.  National Unfriend Day is a time when you rid yourselves of all those so-called “friends” you have on Facebook. You know the ones I mean–the people whose names you don’t recognize or whose pictures doesn’t look the least bit familiar–probably because those are in fact photos of their pets or grandchildren.

If you could take a poll of people on the street similar to the one Jimmy Kimmel did with people wearing face masks (so as to conceal their identity), you would find all sorts of reasons people give for unfriending others. The impetus for dropping so-called friends ranges from the sublime to the ridiculous.

Here are but a few of the Facebook “friends”  you might want to abandon:

  1. The people who are not truly friends. You know this because if you became ill, they wouldn’t show up with a pot of chicken soup. In fact, if you died, they wouldn’t come to your funeral. They  probably wouldn’t even know you were dead unless someone posted it on Facebook.
  2. The people who wish you a happy birthday online but wouldn’t go to the trouble of calling or sending you a card. They probably don’t know your phone number.
  3. The people who send you quotes every day of things other people have said. They never have an original thought, or if they do, you don’t know it.
  4.  The people you only hear from when they are on vacation in some exotic place. Meanwhile you are back home slaving away at your job.
  5.  The people who think you want to see what they ate for dinner last night.
  6.  The people who post nothing but political rants. Clearly their point of view is the only one that counts.
  7.  And my personal favorite; The people who think because you too are an animal lover, you want to see every horrible act of animal cruelty that they can turn up.

That is the short list. I am sure you can add to it and wish you would. But how do you unfriend others? It’s easy. You simply go to your Facebook page, Click the “Friend” box to the right of their name and their cat’s photograph, You will get a drop down list with the last option being “Unfriend.” Click it and poof–unfriended!

Chances are they will never notice and certainly never miss you. After all, it has always been about them and not about you. The next time you go to your Facebook page, you’ll be amazed at how neat and trim it will be. It’s somewhat akin to separating the wheat from the chaff.

Who are the people that you would like to unfriend???

Photo from Savannah magazine

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com

Business Etiquette – The Key to Success

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Business etiquette may seem out-dated to the new generation of small business owners and their employees as well as large corporations who don’t see a need for it in this digital age. Those who overlook  the value of business etiquette are losing business everyday.

Perhaps it occurs when the customer walks in and no one bothers to offer a greeting.or an acknowledgement of any sort. It may be that the customer’s name is never used. Perhaps the employees look as if they are dressed for a day at the beach rather than at the office.  Any number of details can either cost you business or win customers over.  In any case there is a direct connection between business etiquette and the bottom line.

Business Etiquette – The Key to Success

We all know that people do business with people they like.Here are some aspects of business etiquette that can improve your credibility and like-ability.

Make a good first impression.  You only get one chance. Smile, make eye contact and ask how you can help. Every customer has the right to expect recognition and courtesy within the first few seconds.

Professional appearance counts.  Clients and colleagues will judge your level of professionalism before you even open your mouth so dress appropriately at all times.  In the business world it is always better to be dressed more conservatively than not. If your organization does not have a dress code, create one. Don’t leave how your people should dress to their imagination.

Work at remembering names. When you are introduced to people, focus on their name, not on what you are going to say next.  If you repeat the name in the form of a question as soon as you meet the person, you will stand a better chance of remembering it the next time. For example when you are introduced to John Doe, reply by asking. “John Doe?” That way you can clarify that you heard the name correctly as well as reinforce it in your memory bank of names.

Be on time. Even being a few minutes late for a meeting is not acceptable. It indicates a lack of respect or importance of the people with whom you are meeting. If you cannot avoid being late, call to let someone know. Don’t send an email message since you can’t  be sure the person you are trying to reach checks email every two minutes.

Pay attention to your social media manners. Don’t mix your personal and professional accounts. Use your own photo  and professional name. By now most people should realize that someone who is considering hiring you or doing business with you will look you up on line. They won’t be impressed with you if you use a cute or racy name and if you post photos of yourself dancing on the table at the New Year’s Eve party.

Anything on the Internet is in the public domain so tread carefully online and in email.  Never say anything that you don’t want the whole world to see. Never write when you are tired, emotional or angry. Consider that email has no tone of voice so for sensitive or complicated matters pick up the phone or walk down the hall. Personal interaction is much more effective in building and maintaining business relationships.

Do not pull out your smart phone or other communication device during a meeting. Keep it off and out of sight. The message you are sending to others in the meeting or presentation is one of disrespect and lack of interest. “Reading under the table,” is more obvious than you think.

There are certain words or topics to avoid in your business communications. Cursing has become almost common place, but it is a sure way to lose business and possibly your job. If you curse, you dilute your message by showing a lack of courtesy and professionalism as well as a limited vocabulary.

Publicizing your political beliefs has no place in business unless you are trying to lose customers. If you have any doubt about that, think of the recent episode with Chick-fil-A.  Ultimately taking a public stance on an issue back-fired.

No matter what business you are in, business etiquette is vital to your success. It starts from the top down so the owner or CEO needs to demonstrate courtesy and respect. There is a definite trickle down effect.  Given a choice, customers and employees will go where they are treated well. Ultimately business etiquette will show up in the bottom line.  Polish builds profits.

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.

Your LinkedIn Network – How to Invite People to Join You

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LinkedIn Is it me? Am I the only one who finds the standard invitation to join someone’s LinkedIn network somewhat abrupt and cold?  LinkedIn has made it quick and simple to send invitations to anyone and everyone.  You just go to your profile, search, find a name and click “Connect.”  Off goes a message that reads, “I’d like to add you to my professional network on LinkedIn.”  How impersonal is that? Of course you have the option to add a personal message, but very few people do.

While I do have friends who invite me to join them on their network, I frequently receive invitations from people whom I don’t know and have never heard of.  Upon checking their profile, I can usually discover that these people have a product or service that they would like to promote.  Other times it is impossible to figure out the connection and the reason for the invitation.

It occurs to me that if you want to invite someone to join you, you need to word your invitation carefully and courteously. Here are my thoughts on how to send an invitation and respond to one.

  • Always, always, always, personalize your message.
  • If you don’t have a history with these people, explain why you want them to join you.
  • Perhaps you should remind them of how you met.
  • Reference an article or post they have written.
  • Comment on something about their profile.
  • Mention the mutual benefit of being connected.
  • In short, take the time to explain your invitation.

Now, how do you respond to invitations from seemingly total strangers?

  • Be forth coming and acknowledge the invitation.
  • Ask how you are connected.
  • If it doesn’t seem to be a good fit, send a courteous message when you decline the invitation. Leave a good impression.

Finally, when someone agrees to join you on LinkedIn, be sure to send a thank you reply.

It is not about how many connections you have. It is about how many meaningful connections you have. It is not a numbers game. It is what you do with the numbers that count.

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.