Tag Archives: smart phones

What are Those Rules of Cell Phone Courtesy Again?

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July is national cell phone courtesy month, founded in 2002. Over the past 11 years, much has been written and much has been said about cell phone courtesy. You would think by now people would understand the polite and courteous ways to use their cell phones. But we know they don’t. There are still thousands of cell phone abusers out there. Of course, the creation of the smart phone has done nothing to make the situation better; it has only made it worse.

I believe this is the perfect time to do a review of cell phone courtesy, redundant as it may seem to those of you who not only know the rules, but who also follow them.

  1. Turn off your cell phone and put it out of sight when you are in the company of others. Putting it on the table in front of you tells others that you are not fully present.
  2. If a call comes in when you have it on vibrate, resist the urge to check to see who is calling when you are with other people. It is discounting to those around you.
  3. If you chose to talk on your phone in public, lower your voice. The microphone on your phone is highly sensitive. There is no need for cell yell. Strangers don’t want to be privy to your conversation.
  4. If you want to be considered a professional, use a business-like ring tone. Cute little rings will not impress your clients or prospects.
  5. Texting in front of others in a meeting is just as rude as talking on your phone. It may be silent, but everyone knows what you are doing.
  6. Never take a call in a meeting. If you are expecting an important call, let others know. Keep the phone on vibrate so it is not an interruption. Then leave the room to take the call.

If you have any pet peeves about cell phones or smart phones, I would love to know them. Email them to me at lydia@mannersthatsell.com or post your comments in the box below the blog.

When you exercise cell phone courtesy, you set the tone for others.

Cell phone courtesy should be part of your business etiquette and professional package.

Here’s to talking and texting with courtesy and good manners!

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.

Turn Off That Cell Phone! Business Etiquette Matters

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You just can’t get away from them.  Everywhere you go cell phones are ringing, vibrating and lighting up. Almost everyone has one in hand, on the meeting room table, and always at the ready. They are hurting business, reputations and relationships.  One of those businesses might be yours.

Recently I was part of a team interviewing a prospective new employee. Naturally the department head began the questioning. Once he had concluded with what he deemed to be his part in the process, he turned the interview over to the rest of us. At that point he reached for his cell phone and began to check messages. As if that wasn’t egregious enough, he then proceeded to text replies.  If an elephant had walked in the room and taken a seat at that moment, it would not have been more noticeable.

Imagine how the prospective employee felt.  Obviously, neither she nor the position she was seeking were of much importance.  She was offered the job, but turned it down.  Are you surprised?

People need to feel important and the way to do that is to give them your undivided attention.

professional speaker

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com.