Have you noticed a theme about manners and etiquette lately? There seems to be a question about the importance of polite behavior. More and more people are asking:
- Are good manners a thing of the past?
- Is it important to be nice?
- How do you spell “respect”?
- What difference does it make if you know which fork to use?
- What is all the fuss about a firm handshake?
- If I am good at my job, what does it matter how I dress for work?
The list goes on, and I am sure that you could suggest a few questions of your own. If you have any that you’d like to add or ask, please email me so I can publish and answer them in my upcoming blog posts.
As one of my loyal subscribers, you already know where I stand on this issue. Good manners and an in-depth knowledge of business etiquette are key to personal and professional success. Some people seem to forge ahead without any polish, but the most successful ones understand how important it is to treat clients, colleagues and total strangers with courtesy and respect. Those people are the ones who ultimately prevail.
Not only does adding polish build profits, it’s good for your health. When you engage in acts of kindness, you actually feel better because your brain releases those wonderful endorphins that increase your well-being.
It doesn’t take more time out of your day to be polite. Knowing the rules of etiquette can guide you through awkward situations, impress others, make people feel comfotable and increase your bottom line.
The rules of etiquette are always changing and evolving, but the basics still hold true. Be kind, courteous and respectful, and you will reap the benefits.
Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.
Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions. Her Southern charm and sense of humor have made her a sought-after speaker and consultant.
Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.