From Email Rules to Social Media Manners
In this world of technology, more and more business communication takes place over the phone, Internet, online and via social media. While meeting with your clients and your co-workers face to face is the most effective means of creating and building relationships, it is not always possible to be there in person.
From phone calls and text messages, to emails and social media sites, technology has given us countless ways to connect with one another. Along with this convenience comes a whole new set of etiquette rules. And the rules always follow the technology. Tech users are faced with the dilemma of knowing what form of communication is most appropriate. Every medium is not suitable for all situations and for all clients and colleagues.
In addition to being savvy about which form of communication best suits the situation and the person, it almost goes without saying that each medium whether it is email, texting, calling or using social media, has its own set of rules.
From the small business owner to the corporate executive, it is critical to know the subtleties of online communication. A business deal can be derailed when the proper format is not used, when the timing is wrong, when language is misunderstood and courtesy and respect are not present in the message.
Business growth depends on good customer service which in turn depends on good manners.
This presentation is intended for everyone in your organization who uses technology to communicate with clients and co-workers or spends any of the business day in front of a computer or laptop or with a tablet or smart phone in hand.
Participants will learn:
- How to use e-mail to enhance their professional image.
- Why the subject line of an e-mail is so important.
- What forms of address to use with clients.
- Ways to steering clear of online office wars.
- When to reply by phone or in person.
- The importance of a professional signature line.
- Who gets to decide on whether to telephone, email, text or use social media.
- Which form of social media best suits your business.
- The appropriate way to invite someone to connect with you on LinkedIn.
- Polite responses to LinkedIn invitations.
- Subtle ways to unfriend someone or delete a connection.
- What to post and not to post.
- How much to share online.
- And much, much more.
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