Master the details that open doors… and close deals!
Are you and your employees smoothing the way to happier customers and greater profits…or are you making it easy for someone else to win over your best clients and biggest accounts?
Conducting yourself like a polished professional will lead to loyal customers and increased business.
In the customer’s mind, there is little difference between products and services from one company to the next. What makes you stand out are your professional and personal touches. Interpersonal skills are the secret to increased sales, customer loyalty and business growth.
The devil is in the details–the often overlooked business etiquette details. Who would have thought when Harvard conducted its study on business success that interpersonal skills would prove to be 85% of what it takes to get ahead? An investment in modern manners and business etiquette will result in happier customer and an increase in sales and profits.
An investment in modern manners and business etiquette will result in happier customer and an increase in sales and profits.
Are you and your employees getting the necessary training to recruit and retain the best customers?
If not, this is the business etiquette course you need to outclass and outlast your competition!
Participants will learn to:
- Present themselves as polished professionals
- Stand out as the top choice with potential and current clients
- Strike the right blend of professional and personal courtesies in every networking situation
- Build strong relationships in person, over the phone and by e-mail
- Create customer loyalty and increase business growth
- Make the workplace environment productive and profitable
This presentation will cover how to:
- Make positive first impressions
- Meet and greet with charm and savvy
- Handle business introductions with ease
- Dress appropriately for every business occasion
- Present a professional image
- Mix and mingle like a pro
- Master the art of conversation and communication
- Use technology to build relationships instead of putting up barriers
- Build a productive and profitable workplace environment
- Make simple courtesies a part of every business encounter and every business day
What Clients have to say…
Call Lydia Now!
Call or connect with Lydia now for more details on how to make your next event memorable and meaningful. 912-604-0080