Category Archives: Business Etiquette

Acknowledging Loss in the Workplace

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Acknowledging loss in the workplace is difficult. When a colleague, co-worker or business associate loses a family member, do you find yourself wondering what to do? Are you afraid of saying or doing the wrong thing? Often the result of uncertainty is that you end up doing and saying nothing and later regretting it. A business owner who attended one of my presentations confessed that when faced with the loss of an employee or an employees’ family member, he found himself hiding behind “busyness”, ignoring the death because he didn’t know what to do. Don’t let that be you.

Let these tips on the etiquette of sympathy be your guide to acknowledging loss:

When someone you work with suffers a loss, the kindest thing you can do is to acknowledge the passing. It is just as important to show your sorrow in a business relationship as it is in a personal one. Don’t withhold your support because you are uncomfortable.  It’s not about you.

Attend the funeral or visitation even when you did not know the person who died.  You are there for your colleague or friend—the survivor who is suffering. If you can’t make the funeral or memorial service, go by the funeral home and sign the register book. Another option is to leave an acknowledgement in the online guest book.

Acknowledge family members who are present. Introduce yourself and speak to as many as you can, not just the ones you already know.  Explain your relationship to the deceased. No one should have to guess who you are and what your connection may be.

When you see the family, talk about the person who has passed. Share your favorite memories with the family.  This is a time when people need to hear stories about the person they have lost.  Laughter and happy stories, as well as ones of praise, are healing.

Write a note of condolence in addition to attending the service.  People will keep those handwritten expressions of sympathy and treasure them for years.

Whatever you do, don’t send your sympathy via e-mail unless you are in Outer Mongolia and that is your only option.  Electronic mail lacks the personal touch that this painful time deserves. In today’s online world, there is usually a guest book on the funeral home website where you can also express your thoughts in the proper context.

Offer to help where you can in order to leave the family free to grieve.  The most mundane chores or errands can be a tremendous help. Whatever you do, try not to say, “If there is anything you need….” That’s not helpful at all since those grieving have no idea what to ask for. Suggest things that you are willing and able to do.

Once the funeral is over, stay in touch.  Reaching out as time goes by can be more meaningful than your initial response at the time of the death.

Forget what people say about a year of grief—grief lasts longer than a year. Mark the date of the death on your calendar. Call, visit or send a note on the anniversary of the loss.

Part of building relationships can be sharing the saddest of times.  If you know what is expected when acknowledging loss, you will be more confident and more likely to do what serves others best.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Learn how her presentations, workshops and resources can help you and your employees add the polish that builds profits.

Texting in Business: the New Phone and the New Email

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Just a few short years ago would you have thought that texting in business would be a widely-accepted staple of  communication? Probably not, but then a decade ago, you would not have believed that email would be flooding your inbox. Thanks to texting, those overflowing inboxes are no longer consuming the better part of our day. Texting has become the new email and the new phone call.

Before we get into the subject of why, when and how to text, be assured that I am not suggesting that you abandon all other forms of communication in business. Hopefully, nothing will supplant real conversation over the phone or meeting face-to-face.

Why should you consider texting in business?

  1. Your customers prefer texting. Regardless of your preferred means of communication, it’s the customer who chooses. Because of all those spam calls, some people, even in business, do not answer their phones. Others won’t take your call because they don’t want to get involved in a lengthy phone conversation.
  2. Texting has a higher open and response rate. Studies show that people will open a text message while they ignore an email. And they are more likely to respond. Now that’s good business.
  3. Texting is a time– It doesn’t take a genius to figure out that texting is faster than making a phone call or sending an email.
  4. Texting is versatile. You can send out reminders, make appointments, schedule meetings and announce business updates. It’s a short sweet marketing toll. 

Before you embrace texting with all of its advantages, establish guidelines and set standards for yourself and your business. If you don’t, you can quickly spoil a business relationship.

What are the etiquette rules for texting in business?  

  1. Avoid abbreviations and acronyms unless your customer uses them. Don’t assume that everyone knows what you know or knows what you mean.
  2. Text at appropriate times. Is it after hours? Are you likely to be an intrusion?
  3. Use correct spelling. Yes, even in texting.
  4. Limit your number of texts you send. A nuisance will quickly lose credibility.
  5. Include your business name in each message. Again, make no assumptions.
  6. Consider your “why” for sending the message. Your customers need to know what you expect them to do. Do you have a “call to action” or an obvious reason for sending that text? Be clear about your purpose and give instructions for responding.
  7. Proof your text. Treat it just as would your email. Check your grammar, spelling, readability and especially the autocorrect. Texting makes assumptions. If you don’t double-check, it will replace what you wrote with some bizarre and unintended words.
  8. Get your customers’ permission before texting them. There are laws that govern texting in business. Know what they are. Ask your attorney or refer to the Telephone Consumer Protection Act.

Texting is here to stay. People like it. Why? They like it because it is private. They like it because it leaves a record of conversations. They like it because it’s polite and respectful of others and acknowledges their busy lives.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations, workshops and resources can help you and your employees add the polish that builds profits.

The New Year is Thank You Note Season

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Now that the holidays are almost over, and we find ourselves in the new year, it’s time to start sending out thank you notes for the thoughtful gifts and tasty treats you received during the season. Yes, I know, those are not the words you want to hear—especially since you know that I am talking about those handwritten notes that I continue to harp on. It would be so much easier and more convenient to text or email your gratitude. A few clicks of the keyboard, and you’re done.

However, when it comes to delighting those special gift-givers with the perfect sentiment at the perfect time, here are two things to consider:

  • Ink trumps email. Why? Ink implies effort.
  • Handwritten notes connect people in a way that simply isn’t possible via text or email. How? Your unique handwriting makes your message and therefore your relationship more personal.

Now that you understand the power of the handwritten note, what’s holding you back?

  • Is it the time? We all have the same number of hours and days.
  • Are you too busy? Everybody feels life is too demanding.
  • Do you lack the supplies you need? If you haven’t heeded my earlier advice and purchased appropriate cards or notes before the holiday rush, those items are still available. They do not sell out during the holidays.
  • Did you forget to buy stamps?  If so, no problem. The rush is over at the post office so pick up stamps while you’re out shopping for your stationary. Then write a note to self on your calendar for next fall that reminds you to buy your correspondence cards or notes and stamps early.

Finally, the greatest obstacle for most people is knowing what to say and how to say it? Those two things should be the least of your worries if you establish a process for writing your thank you notes and follow these steps:

Step 1. Decide how to address the recipient. Do you need to formal salutation or one that is casual? Are you going to call the person by first name or use their title and last name?

Step 2. Begin with “Thank you”. There’s no need to attempt anything more exotic than those two words.

Step 3. Name the gift specifically. Saying “Thank you for the gift’ is cold, off-putting and will make your recipients wonder if you value their gift or even know what it was. You might as well say, “Thank you for the thing.”

Step 4. Say something about the gift. What made it special? How will you use it? If someone sent your food items, tell them how much you either enjoyed the treats or how much you are looking forward to having them. Even if you are not thrilled with what you received, the giver need not know.

Step 5. Say how much you appreciate the thoughtfulness. This is really simple and always sincere. Who doesn’t appreciate being thought of?

Step 6. Choose your closing. Again…are you being formal or casual in your approach? Your salutation will determine your closing.

Think of your thank you note as a sandwich.

The opening and closing are the like the two slices of bread. Your thank you for the specific gift is the lettuce; the sentence about why you like the gift or how you will use it is the meat; the statement saying you appreciate their thinking of you is the cheese. Now wrap that in an envelope; garnish it with a stamp; and you have it. Just don’t forget to drop your handwritten thank you notes in the mail.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations, workshops and resources can help you and your employees add the polish that builds profits.

 

 

 

Your Holiday Tipping Guide

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The holiday season is a time when we focus on showing gratitude to those who make our lives easier all year long. Think of holiday tipping as holiday thanking. There are a number of ways to show your thankfulness; but for those who make their living in the service industry, the most appreciated is by tipping.

Along with the challenges of what to give your family and friends add the question of whom to tip and how much. When is it appropriate to give money and when should you opt for a gift rather than cash? Simply put, what are the rules of tipping? For that, you need a holiday tipping guide.

Start by making a list of the people to whom you want to express your gratitude. Then follow these guidelines:

  • Consider your budget and know how much you can afford to set aside for tips.
  • Tip according to the quality and frequency of the service rendered.
  • Take into account length of service – the number of years you have used a person’s services.
  • Present cash in a holiday card with a short handwritten note of thanks.
  • Give your tip in person whenever possible.
  • Tip within the week of the holiday or before.
  • Do it joyously.

Now that we’ve established the process, let’s consider who and how much.

The following suggestions should eliminate some of the confusion and stress associated with holiday tipping. But remember that there are no hard and fast rules. Tipping varies based on the type of establishment, regional customs, and your own budget

  • Housekeeper – Depending on frequency of service: one day or one week’s pay.
  • Gardner – $20-$50 or an amount equal to their monthly pay.
  • USPS mail carrier – cash gifts are not acceptable so give a small gift not to exceed $20 in value. Food is always good.
  • Delivery drivers – again cash gifts are not always acceptable so think about giving food items. Maybe something to munch on during deliveries.
  • Newspaper carrier – daily $25; weekend $10
  • Teachers, tutors, coaches and trainers for your children – small gift from your child. Cash is usually forbidden by school systems since it can appear to curry favor for your child.
  • Baby sitter – an amount equal to pay for a usual visit. Add a small gift from your child.
  • Full-time nanny – one week’s or one month’s pay and a small gift from your child.
  • Dog groomer – one half the cost of a session.
  • Dog walker or sitter – one day to one week’s pay depending on how often you employ them.
  • Nail technician- a sum equivalent to one visit.
  • Hairdresser – an amount equal to the fee for a typical visit

These are simply guidelines, and certainly not a complete list. The decision is up to you—whom you wish to tip, what you want to give and how much you can afford. Good judgment and an attitude of gratitude should be your guide.

If you would like the complete guide to holiday etiquette, order a copy of my e-book, Business Etiquette for the Holidays. It’s available as a PDF download or for your Kindle through Amazon.com.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations and workshops can help you and your employees add the polish that builds profits. You’d be amazed at how kindness and courtesy can affect your bottom line.

 

 

 

 

Check Your Holiday Table Manners

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The holidays have arrived. There is no doubt about it. Signs of Christmas, Hanukkah and Kwanza are everywhere.  In navigating the season, it’s hard to know what to focus on first. Is it planning for the office party, selecting gifts for clients and colleagues, decorating your workplace or sending those holiday cards?

Given that the holidays are all about parties, luncheons and dinners, I suggest as a next step brushing up on your table manners. Nowhere are manners more important than over meals. Table manners prevent us from being sloppy, offensive and boorish. They are part of communicating respect for others. They are not always hard and fast rules; rather they are guidelines to help us in our social and business relationships.

Here are a few reminders of what to do and not do at the holiday dinner and to help you brush up on your table manners:

Do reply to the invitation as soon as you receive it. A quick check of your calendar tells you if you are free or not. It’s not acceptable to wait around to see if a better invitation comes along.

Do what you say you will do. If you accept the invitation, show up. If you decline, you may not attend at the last minute. It’s that simple.

Do let your host know in advance of any food issues. If for cultural or health reasons you have limitations, your host should know ahead of time. However, don’t make this an issue for the person who was kind enough to invite you. He or she need not be responsible for preparing a special meal for you.

Do sit where you find your place card. It doesn’t matter if you aren’t particularly fond of where you are seated. Sit where you are told. Your host had reasons for the seating arrangement.

Do keep all personal belongings off the table. Your purse, even if it is small, does not belong on the table. Other items to keep out of sight are your keys and your cell phone. If you can’t bear to be absent from your phone during the meal, maybe you should have stayed at home.

Do remain seated during the meal. It is rude to act like a jack-in-the-box. If you must excuse yourself, do so between courses. Exceptions are coughing or sneezing fits. By all means, go before you ruin everyone’s meal.

Do wait to begin eating until everyone has been served, and your host has begun to eat. You don’t actually have to wait until the host has started to chew. Just keep in mind that this is not a race to the finish and there are no prizes for first place.

Do pace your eating so that you finish with everyone else. The slow eater is as annoying as the one racing to the finish.

Do make sure that you understand the basics of the place setting. It’s not as difficult as it seems. The basic rule is: Utensils are placed in the order of use; that is, from the outside in. A second rule, with only a few exceptions, is: Forks go to the left of the plate, and knives and spoons go to the right. The exception is: The dessert fork and spoon are placed at the top of the place setting.

As always, good manners are most noticed by their absence.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations and workshops can help you and your employees add the polish that builds profits. Kindness and courtesy can have an impact on your bottom line.

If you want more tips on table manners, order your copy of my Little Book of Table Manners – 85 Tips for Dining for Success.

 

 

 

 

Punctuality: Just On Time Is Not Good Enough

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Lately I have begun to wonder if punctuality is my habit. Last week, I found myself racing to get to an appointment. It was then that I realized  this was not uncommon behavior for me.  Instead it’s a regular occurrence. While I am never late–well, almost never,  I tend to get where I am going just in time rather than on time.

Punctuality

Living in Savannah, I am aware of “Savannah time.” No one is expected to show up early for a meeting or an event.  If a meeting starts at ten o’clock, they arrive at ten o’clock, not a minute before. Others wander in at their leisure, sometimes with an apology and an excuse, but usually with little or no remorse. I feel myself on the verge of becoming one of those late-comers.

Indeed I do have an issue with punctuality. Maybe it’s really a matter of time management. Whatever, I don’t always practice what I preach.

I seem to think I can get one more thing done before I leave. In today’s fast-paced world, we always try to do more in less time. For example, if the phone rings just as I am walking out the door, I feel obligated to answer it. When I finally get in the car and check the clock; I realize that only with a bit of luck and all green lights, I may be on time.

Vince Lombardi on punctuality

Years ago I read a quote that is typically attributed to coaching icon Vince Lombardi. Regardless of who said it, the words have the same effect. “If you are five minutes early, you are on time. If you are on time, you are late. If you are late, don’t bother to show up.”

The problem with being late

There are unintended consequences to being late. People who are chronically late send a message that their time is more valuable than other people’s. Those who don’t make an effort to be on time are seen as arrogant and inconsiderate. That sort of behavior won’t help your career or your business.

Suggestions to help you be on time and what to do when you aren’t.

Don’t stop to take the last phone call. You can check your voice mail later. If the call was important, the caller will have left a message.

Have everything you need for the meeting or event out and ready to go. Plan ahead so you aren’t scrambling around at the last minute trying to find one more thing—like your car keys or your cell phone.

Decide how long it will take you to get to the event and add some extra time. Allow for the unexpected like traffic jams, road construction and other unforeseen occurrences.

If you are not 100% sure where you are going, do a test run ahead of time if possible. No one will be impressed when you say you got lost. If you can’t check out the location in advance, again add in some extra travel time.

If the worst should happen and you enter the meeting late, quietly take a seat. This is no time to interrupt to make your apologies and to explain to everyone why you were late. No one really cares.

Check the agenda to see what items have already been covered. The late-comer who interrupts the meeting to ask about an issue that has already been discussed is never appreciated. Wait until the meeting is over to ask what you missed.

There is no excuse for being late. Barring true emergencies, being on time is completely within your control. Taking ownership of your time, knowing the importance of punctuality, and choosing never to be late again, is one easy thing you can do to change your life and career for the better.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. She is happy to work from home but has traveled as far as India and Dubai to help stamp out rudeness. Just think what a wonderful world it would be if people were simply nice. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations and workshops can help you and your employees add the polish that builds profits.

Choosing Your Most Effective Email Closing

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You’ve worked hard crafting your email so that your message is clear, your tone is correct, your format is inviting, and you have eliminated all errors in spelling, punctuation and grammar. Now it’s time to decide on an email closing, and you’re stuck. All else being perfect, the way you sign off requires more than a little thought and finesse. It may only be a word or a phrase, but it needs to be well-chosen.

If you are struggling to find the most effective email closing, you are far from alone. Extensive research on this topic—and yes, I did the research—revealed that opinions on this topic are all over the map. In one article three email etiquette experts were asked their stance on a long list of email closings. The end result turned up little agreement among the three. No wonder you find this subject challenging.

Before you decide how to sign-off, you should consider your relationship to the recipient and the context of the email. What works for a good friend or close colleague most likely will not work for a business contact. What is appropriate for an initial email may come across as too formal as your connection develops.

Here are my suggestions on choosing your most effective email closing.

    1. Always use one. Not signing off is like walking out the door without saying good-bye. Too abrupt.
    2. Match your email closing to your salutation. This column devoted time some months ago to using effective and appropriate email salutations. A formal salutation requires a formal closing. An informal salutation should be followed by an informal closing.
    3. Consider using a closing statement in lieu of a closing word or two. Email tends to be more relaxed so once you have established a relationship with the recipient, you might end your email with something like, “Have a nice day”, “See you on Friday” or “Enjoy your vacation”.
    4. Be respectful but avoid “Respectfully/Respectfully yours”. According to Business Insider those closings are too formal and are to be reserved for government officials and clergy.
    5. Proceed gingerly when expressing thanks. Both “Thanks” and “Thank you” get high marks when used in the right circumstances. The Boomerang study found emails that convey appreciation receive the highest response rate. However, there are some people who think that writing “Thank you in advance” comes across as demanding and should be used with caution.
    6. Keep anything with religious overtones out of your professional correspondence. Avoid wishing someone a blessed day.
    7. Following your closing, let people know how you want to be addressed. If you want to be addressed by your first name, use only that in closing. If you prefer to keep things formal, sign off with your first and last name. If you are “Bill” and not “William”, now’s your chance to let that be known.

As always the goal is to be courteous, kind and respectful. Let your good sense and good judgment be your guide.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations and workshops can help you and your employees add the polish that builds profits.

Phone Courtesy – Winning Customers Instantly

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Phone courtesy needs to be rule # 1. Often the first contact you and others  in your company have with a client or customer is over the phone. Whoever answers your phone represents the entire organization and its philosophy about customer service.Impress your callers when you practice these phone courtesy tips.

Answer the phone promptly.

We live in a world of instant expectations. If you don’t answer the phone immediately, people assume that you are either closed for the day, gone out of business or simply provide poor customer service. Answer the phone as soon as it rings and grab that customer before your competition does.

Always identify yourself .

One of the top complaints about phone manners is that people fail to give their name.  People want to know to whom they are speaking.

Be prepared with pen and paper.

Don’t make callers wait while you search for pencil and paper. If you aren’t prepared to take information, perhaps you aren’t prepared to do business.

Take accurate messages.

With voice mail, we don’t have to take messages as often as we once did, but it happens. If the caller asks you to take a message rather than being transferred to voice mail, check that you have written all the information correctly. Double check the spelling of the caller’s name and repeat the phone number as well as the wording of the message.

Transfer calls smoothly.

Most of us cringe at the words “Let me transfer your call.”  Avoid “blind transfers”. Ask the caller to hold while you confirm that you are sending the call to the right person and that the person is indeed available.

Manage the hold key with care.

Surveys on phone courtesy reveal that people rank being put on hold as their biggest frustration. Ask your callers’ permission before placing them on hold and wait to hear their reply. Not waiting for permission will gain you nothing but an annoyed caller.

Put a smile on your face when you answer the phone.

You may not feel cheery, but  your callers don’t need to know. Smiles change the tone of your voice and can actually be heard over the phone. Fake it if you have to. Fake smiles over the phone are just as good as the real ones.

At the end of the day, ask yourself what kind of impression you made with callers. Was it your best?  Remind yourself that there is no such thing as an unimportant phone call and that you are the voice of the business.

For more tips on, invest in Lydia’s easy-to read book, Business Etiquette 101 – Telephone Courtesy. It’s a quick download for your Kindle.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com to find out how her presentations, workshops and resources can help you and your employees add the polish that builds profits.

I was stuck…

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It was yesterday afternoon. I found myself in the middle of a technological quagmire with no way out. I felt like I was playing out a scene in a mid-1940’s Western where the victim is being swallowed up in quicksand. As I struggled to free myself, the phone rang. I hadn’t dialed 911. 911 was calling me. Woohoo, it was my technologically savvy friend Jerry Gitchel. How did he know? Had the universe sent him some sort of signal?

Sensing both panic and despair in my voice, he instantly asked what was wrong. I told him that I had been trying for hours to resolve an issue that I had no business even considering. It was, as they say, way above my pay grade. In typical Jerry Gitchel style, he instructed me to put down my mouse and back away from the keyboard. Help was on the way. Two plus hours later, I was out of the pit. Problem solved.

This was not the first time Jerry has come to my rescue. Not only did he handle my issue with his usual expertise , he managed it with an incredible amount of patience. To top off, when he finished, I understood what he had done so that the next time I find myself in this mess, I will be able to resolve it alone. Okay, Maybe.

Jerry’s gifts include not only his technical skills but also his extraordinary ability to explain it in down-to-earth terms. He doesn’t talk in techno speak; he uses real words.

The next time you find yourself stuck in a technological mess, contact Jerry. You will walk away from your crisis with a clear understanding of what happened and what to do to fix it.  Best of all, Jerry will leave you with a step-by-step plan to get unstuck all on your own. What gifts. What a friend. Thank you, Jerry.

Jerry is President of Leverage Unlimited. Jerry has a special knack for helping business owners and professionals understand and address the overwhelming challenges and frustration brought on by the digital age. 

To learn more about Jerry visit: https://leverageunlimited.net/about/jerry 

Better yet, give him a call 904-566-8325. You are really going to love his voicemail announcement.

Wearing White After Labor Day–Yes or No

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White after Labor Day

Labor Day was early this year, falling on September 2nd. On that day, no one in Savannah, Georgia, where I live, was talking about the usual holiday celebrations like barbeques and picnics. The topic of the day was Hurricane Dorian. The question of the day was “Are you going to evacuate?” Now that Dorian is history and has passed safely off the coast of Georgia, mercifully sparing those of us in the Coastal Empire, the question of the day has become “Can I wear white after Labor Day?

The simple answer to that query is “Yes, you can.” In spite of what your mother and grandmother told you, it is perfectly acceptable to do so in 2019. Like so many other aspects of modern manners, the rules have changed. There is no need to rush to your closet and put away all things white until Memorial Day.

The old rule was never white before Memorial Day or after Labor Day. So where did that directive originate? Who said we couldn’t show up wearing white after Labor Day? The answer seems to be shrouded in mystery.

Before you let those who are adamant about the rule intimidate you, you should learn why “don’t wear white after Labor Day” became one of the fashion commandments in the first place—and why it might no longer make sense to follow the rule. It had to do with the rich and famous or, at least, the wealthy urbanites of the Northeast in the late 1800’s and early 1900’s who abandoned their homes in the city and took to the comfort of their summer dwellings. At that time white signified a casual and cooler life. After Labor Day the elites returned to the city and donned their darker  more business-like attire, signifying that summer was over and it was time to get back to work.

A second and more practical reason for wearing white in the summer months is that it is cooler. It has nothing to do with affluence or class. In the era before air conditioning, people would wear white or light-colored clothing to prevent heat stroke. Sounds reasonable to me and still works.

Here are a few incentives, or maybe permissions, for wearing white after Labor Day.

  • White is a great neutral. It gives you countless outfit opportunities since it goes with practically everything.
  • It makes for an easier transition to the fall season if you don’t have to put up all of your summer pieces.
  • White is a classic in the fashion world. Coco Chanel is said to have worn white all year. You might say that it was part of her signature.
  • No one is actually going to judge you or we certainly hope not. Who knows, you might even inspire someone else.

Aren’t we just beyond the whole idea that there are hard and fast rules that you are not allowed to break even when it comes to etiquette and manners? Common sense, good judgment and universal courtesy should be your guide. Plus, September in the South is really hot, and why should white jeans be allowed on August 31 but not allowed on September 1st? We’re smarter than that.

Finally consider this—in the South, the season doesn’t actually change after Labor Day. It simply becomes summer with pumpkins.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations and workshops can help you and your employees add the polish that builds profits.