“Thank you Lydia for sharing great information on improving our Patient Satisfaction scores through customer service. This information has been given to my Management Team and has had positive feedback by all.”
– Rochelle Lino, The Queens Medical Center
“You and I worked together on a one on one training program for young professionals. We enjoyed dinners and lunches together around Savannah, and as I remember, “Caused quite a stir” (our old inside joke). I really enjoyed the training you gave me and the books, I read them both from cover to cover. Your training has been in use and noted on my resume for years. Thank you,
– John Laurens
“Thank you for the keynote presentation you did for our staff on Monday. You delivered the most needed message – and in a pleasant way. I have heard only positive comments from staff members. One of the custodians said you were the best speaker we have had in his five years here. I only wish we had had more time to talk. I really would like to know more about your experiences in India.”
– Sandy, The Chattahoochee Valley Regional Library System
“The team thoroughly enjoyed your presentations. We have received numerous positive comments. You hit the nail on the head on so many things – from first impressions, to phone and cubicle etiquette, to dealing with rumors – it could not have been more relevant. I know the team will take your suggestions to heart!! Thank you for making time for us!”
– Lisa D. Watson, Director, Patient Financial Services, Memorial Health University Medical Center, Inc.*
“Thank you for speaking at our business and professional women’s meeting. It was the most interactive and informative session we’ve had all year. Everyone was involved in your topic. Thank you for reminding us to mind our “P’s and Q’s” at work.”
– Rose Palmer, Vice-President, Premier Systems and Training, Inc.
“By far the best speaker we’ve had all year.”
– Gary Brand, President, The Brand Company
“Once again your presentations for our students were wonderful. I believe the students are getting more out of these programs each year. It is a pleasure to have you as part of the Winthrop experience. If I can ever assist you in any way, please let me know.”
– Tom Injaychock, Director of Career Services, Winthrop University
“Lydia Ramsey was a huge hit. The buzz about the event went on all afternoon and even days afterward. The business etiquette skills presented by Lydia offered all who attended a competitive advantage in the job market.”
– Lisa D. McNary, Ph.D., Business Division, LaGrange College
“Here are a few comments from our staff to emphasize how successful you were in helping them to develop professional behavior in business interactions:
My level of comfort is much greater now.
Knowing what to do has boosted my confidence”
I really needed this information.
Fun and Informative session.”
– Ruth Roberts, Training Director, Southeast Division of the American Cancer Society
“The information you shared with us will help us all to improve our business relations. We look forward to working with you again.”
– Brian Smith, Castle Financial Group
“What a wonderful message to receive tonight. You are a breath of fresh air in today’s world. I appreciate you, your prompt reply, your gracious linking and most of all your talent in putting ideas out there, presented so much better than others have. You have a gift.”
Gail Howard, Biz Help Central
“I was impressed with the pace of your program. You began and ended in a timely fashion and covered all the topics we requested. Your topic and the information you presented are such an important ingredient to success in the healthcare field.”
– Colleen Phillips, Program Chair, Ohio Society of Directors of Volunteer Service
“Thank you for presenting at the Idaho Hospital Association Auxiliary/Volunteer Leaders Conference. You did such a great job and were so easy to work with.”
– Toni Pugmire, Director of Education, Idaho Hospital Association
“Lydia Ramsey is a dynamic speaker, an experienced trainer and an expert in the field of business etiquette. I have had the pleasure of seeing her “in action” and appreciating her many skills. Without hesitation, I can recommend her services with a guarantee that the results will be pleasing and productive.”
– Nancy Williams, Columbus Women’s Network
“Mrs. Bush was so pleased with meeting you and with the comfortable gathering you facilitated. My deepest regret is that we should have arranged you for an entire afternoon. We all have much to learn from you. I look forward to your return to Tallahassee soon.”
– Gail Campbell, Executive Assistant to the First Lady, Mrs. Columba Bush
“Thanks for a great presentation. Now that I will be working in the West – I will keep your contact information to pass along for future events that relate to business etiquette. I really enjoyed your presentation and learned a lot – there’s more to it than you realize!”
– Stefanie Knight, Regional Administrator, Kyphon International
“Thank you so much for all the empowering information you shared with us on yesterday. I can’t wait to go out for dinner now. My husband and I are going to Jamaica the end of April. I feel ready now. Thanks again.”
– Sharnetta Clark-Gordon
“Thank you once again for the superb training on Customer Service. Everyone who attended the classes came away with many new ideas on how to better meet our customer’s expectations. They all seemed to really enjoy the class, which means that they will retain and use the great information you presented. Thanks again and we are all looking forward to your next column in the newspaper.”
– GARY M. SEIBERT, PE,Chief, Information Management, US Army Corps of Engineers
“I really enjoyed your article in today’s paper regarding proper airline etiquette. I am a former reservation agent for TWA, and I know how rude travelers can be, both on the phone and on the flight. Having dealt with so many rude people and their behavior, whenever I travel I am certain to be as polite and courteous as I can be, hoping they will do the same. I am disabled, so it is more of a challenge for me to travel alone, so anytime a friendly flier offers to help me with my carry-on, etc. it’s always greatly appreciated. Hopefully, many of the readers who saw your article will take it to heart and practice some better airline etiquette!”
– Jenn DeBellis
“Thank you once again for two fabulous presentations! You’re wonderful. I’ve heard nothing but positive comments. I even learn something new each time.”
– Dr. Monica White, Associate Director of Career Services,Davidson College
“Here’s to a successful event! Thank you for a job well done. We’ve had numerous students, faculty and staff to make positive comments about the evening. Most were so lost before attending your session. Thanks again and I look forward to seeing you back here again soon.”
– Sherry McAdams, Director, Career Center,University of South Carolina Upstate
“I wanted to send you a quick message to thank you for your time today. I’d like to believe many of the topics you covered are “common sense”, but it’s always great to get a refresher and to learn a few new things. It’s often easy to forget the “little” things that make a difference. I sincerely appreciate your time and wish you continued success with the TOUR.
– Brant Lee, Corporate Marketing, PGA TOUR Headquarters
“Lydia is great at offering the best refresher course for workplace etiquette. She reinforces the idea that manners matter and our interpersonal skills are as important as our business skills. Her session with us was personable, energetic, informative, and professional. We are anticipating future presentations by her for our Firm.
– Billy Hickman Dabbs Hickman Hill & Cannon LLP
“Thank you so much for your presentation on “Courtly Etiquette” during our 2005 U.S. Bankruptcy Court (Eastern District of Virginia) Clerk’s Office Training Conference. The attached comments say it all; you were absolutely superb in your delivery and presence. We all need to be reminded from time to time that manners really count! You touched on areas that we needed to hear and gave realistic suggestions on areas we need to improve on. Your professionalism and easy/comfortable style kept us interested in the topic the entire time.”
– Renee Paxton, U.S. Bankruptcy Court (Eastern District of Virginia)
“On behalf of all of us here in the bankruptcy court, I wish to thank you for your presentation on “Courtly Etiquette” during our Clerk’s Office Training Conference, which was held in Richmond, VA. Your professionalism and “down-to-earth” presentation style kept us interested in the topic the entire time. We all need to be reminded from time to time that manners really do count! You touched on areas that we needed to hear about and gave realistic suggestions in those areas where improvement always can be made. It was a pleasure meeting you and all the best to you in your future endeavors.
– William C. Redden, Clerk of Court, United States Bankruptcy Court
“I have had the pleasure of attending two of Lydia Ramsey’s Etiquette Programs and it has been one of the best investments of my professional career. Not only are Lydia’s courses extensive, but she demonstrates how one should act in a proper manner without being pretentious. These courses have provided me with the requisite social skills for successfully navigating all-important business lunches and dinners with confidence. Simply put, Lydia’s programs are terrific!”
– Dr. Richard J. Chacon, Department of Sociology & Anthropology, Winthrop Universit
“In a fast food world where most of us have more experience eating from bags rather than fine china, the prospect of a formal business dinner can evoke more than a little anxiety! Lydia Ramsey’s video “Dining for Profit” is a career-saver! Business etiquette is probably most notable by its absence. Lydia Ramsey’s video “Networking Magic” is perfect for ensuring the impression you make is the polished and professional one you intend to make!”
– Lisa Smith Klohn, Ph.D., Psychological Consultant, SC Disability Determination Services (DDS)
“By putting the ideas presented in Lydia Ramsey’s “Manners That Sell” seminar I have gained much more confidence and poise when interacting with people that I do not know well or have never met before in both business and personal settings.”
– Shirley Mains SC DDS Program Analyst
“Lydia Ramsey is the consummate professional, who practices what she preaches. Her workshop was informative and professionally delivered. Beyond that, her interactions with our staff, before, during and even after the training session personified her message. She was a model of courtesy and professionalism. I learned both from her class and from her example.”
– Teri Norris, Training Coordinator, SC Vocational Rehabilitation
“Ms. Ramsey’s course was insightful and very professionally presented. I learned so much about the impact that etiquette has upon business, and how my interpersonal skills can improve the bottom line. I consider myself a more polished professional after taking her course.”
– Sandra R. Farray, Training Coordinator, SC Vocational Rehabilitation
“Thank you so much for presenting at the Women Helping Women event sponsored by the Pastoral Institute Auxiliary. You were a great hit with the audience and the comments have been “When will she be back in Columbus, the information was very useful and presented with humor and I will definitely think before I interrupt someone again.” Our event was a huge success because of you.”
– Pat Killough, Director, Pastoral Institute, Columbus, GA
“On behalf of Midlands Technical College, thank you for delivering an outstanding presentation at our Administrative Professionals Conference on April 21, 1010 at the Columbia Metropolitan Convention Center. As our morning keynote speaker, you did a tremendous job of engaging and informing our audience of more than 400 participants with “The Top Twelve Email Mistakes That Can Sabotage Your Career.” The participants’ evaluations of your presentation were overwhelmingly positive with consistently high scores across the board. It was a pleasure working with you in the months leading up to the conference. Thank you for helping to make our 2010 Administrative Professionals Conference a fun, educational and rewarding day for everyone!”
– Donna W. Lawrence, Program Director, Corporate & Continuing Education
“I am sending a quick email to let you know how much we appreciated your time and your skills this week. You are wonderful to work with, and you do a great job. We’ve already had many positive comments from participants. Plus – the Networking CD’s were the icing on the cake! Thanks from all of us here at HRD! You were a ‘Smash Hit'”.
– Teri Taylor Norris, SCVRD Training Coordinator
“Lydia’s presentation, 21 Commandments of Business Etiquette for the Polished Professional Woman for our local women’s chapter was informational, educational and inspirational. Her facilitation style is very relatable allowing her to connect well with the audience. The examples she shares are universal yet feel personalized to each audience member – we were all nodding our heads in agreement. I left her presentation feeling that I had gained new knowledge that will serve me well in my career. Every woman needs to hear what Lydia has to share!”
– Jill Johns, Owner, Home Advantage magazine
“It has been my great pleasure to be associated with and benefit from Lydia Ramsey’s knowledge, speaking engagements, and her book. I enthusiastically recommend Lydia.
In today’s fast paced environment of instant messaging, email, global accessibility, and casual dress codes, common courtesy and etiquette are often overlooked. The impact of misunderstood communications and damaged interpersonal relationships can be costly and damaging for any organization. Often the problem isn’t recognized until long after it is too late to be repaired. Customers can be lost or not obtained in the first place. Employees can be offended and working relationships can become dysfunctional to the detriment of productivity and process improvement. Customers, as well as employees, vendors, etc., can be “turned off” by overly casual appearance that may present the organization as unprofessional and providing poor quality work. Emails are often misunderstood and “emotionalized” when the recipient imputes a meaning or tone into the note that was not intended by the sender. Lydia’s book, speaking engagements, and consulting does an excellent job of communicating good etiquette in the context of today’s business environment. As a speaker, audiences love her. She presents manners and etiquette in a way that enables the listener to laugh at themselves and relate the message to real life situations they encounter every day. A presentation, or book, on manners and etiquette may seem like a dry subject on the surface but Lydia makes it fun and entertaining and the audience leaves with a much greater appreciation for the importance of treating everyone with dignity and respect and the tools and knowledge to make a positive impact in their organizations and personal lives.
If your organization is interested in improving productivity, the work environment and customer relationships I know you will benefit from utilizing the service of Lydia Ramsey.”
– H. Roy Austin, CPA, CMA, Chief Financial Officer, D.J. Powers, Inc.