Phone courtesy needs to be rule # 1. Often the first contact you and others in your company have with a client or customer is over the phone. Whoever answers your phone represents the entire organization and its philosophy about customer service.Impress your callers when you practice these phone courtesy tips. Answer the phone promptly.
Telephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who has access to your clients by phone know and practice professional courtesy. A training session on telephone etiquette is one way to insure consistency and professionalism. Make no assumptions—not everyone has appropriate manners. Whoever answers
Waiting for customer rep When your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us. Please stay on the line and the next available representative will assist you.” ? While the customer is waiting, the clock is ticking. Time goes by, and
Today I called a local restaurant to place a take-out order for lunch. The phone rang numerous times before a perky voice answered and said, "You have reached XYZ restaurant. Our hours of operation are 11 AM to 8 PM Monday through Saturday. If you give us a call tomorrow, we'll be happy to help