Telephone Etiquette is Crucial to Customer Service
Telephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who
Read MoreTelephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who
Read MoreIf you want to get a reaction from someone, all you have to do is say, “voice mail”. I used
Read MoreWhen your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us.
Read MoreThis morning the phone rang. That in itself was a surprise since I am now more accustomed to hearing the
Read MoreWhen you talk to your clients over the phone, do you give them your full attention? Do you avoid multi-tasking, the latest of etiquette sins? If you think that what people can’t see, they can’t hear; you are wrong. Don’t text, check your email, shuffle your papers and most especially, don’t eat, chew, drink, smoke or yawn over the phone. If you want to make an impressive sound, try smiling.
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