Tag Archives: telephone courtesy

Press One and Go Directly to Voice Mail Jail

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Stuck in voice mail jail If you want to get a reaction from someone, all you have to do is say, “voice mail”. I used to think that was odd because voice mail is one of the most efficient and effective communication tools we have today. Then I realized that for

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How Long Are You Keeping Your Customers on Hold?

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Waiting for customer rep When your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us. Please stay on the line and the next available representative will assist you.” ? While the customer is waiting, the clock is ticking. Time goes by, and

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Technology Has Us on Auto-Pilot

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This morning the phone rang. That in itself was a surprise since I am now more accustomed to hearing the little beep that signals an email message or a text has arrived as opposed to the sound of my phone ringing. I used to welcome phone calls because they meant I was about to be

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Mouth Noises Over The Phone – Choose The Smile

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When you talk to your clients over the phone, do you give them your full attention? Do you avoid multi-tasking, the latest of etiquette sins? If you think that what people can't see, they can't hear; you are wrong. Don't text, check your email, shuffle your papers and most especially, don't eat, chew, drink, smoke

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