Imagine my delight yesterday when I was contacted by a reporter from FoxNews.com wanting to interview me about proper behavior at graduation ceremonies? The genesis of the article came from two separate incidents where parents, families and friends were accused of cheering too loudly when their family members were awarded their diplomas. One mother was arrested for her
Is it really important to learn the rules of etiquette and protocol in today's high-speed, high-tech world of business? Do you really need to spend time thinking about how to make a proper introduction, when to present your business card and which fork to use? The answer is an unqualified “yes.” If you care about
As I travel around the country and the world, I am constantly struck by the lack of manners today. Few business people seem to place any value on common courtesy, which translates into customer service, which then translates into profits. The lack of business etiquette skills runs the gamut from polite dining, professional dressing to such simple acts
According to Chase's Calendar of Events this week, June 5-11, is National Business Etiquette Week. This is the official time to recognize and promote etiquette in the workplace. It's probably a good idea to dedicate at least this one week of the year to the observance of good manners and proper protocol, but it seems to
Did you know that May is National Smile Month? Depending on where you live in the world, you may not. It actually began in the United Kingdom and is now one of the biggest not-for-profit events in Europe. It is managed by the British Dental Health Foundation in an effort to promote good oral health.
Have you noticed a theme about manners and etiquette lately? There seems to be a question about the importance of polite behavior but Lydia Ramsey believes good manners are more important than ever.
Business cards are the staple of business success. Nevertheless, I am constantly amazed by how few professionals pay attention to the etiquette of exchanging cards. These are the very same people who seek information about the rules of networking, making positive first impressions and dressing for success. You can work the crowd with ease, offer an
You haven't given out the first piece of Halloween candy yet, and you can't even think about Thanksgiving dinner. Nevertheless, it is not too soon to consider those holiday greeting cards--the ones you plan to send to your business clients and associates. Starting the process now will save you time and stress later. Here are my nine
Dorothy was right in the Wizard of Oz, "There's no place like home." As a loyal reader of my blog, you know that I left in January for three weeks in India. My first trip-and there will be more-was incredible. It is an amazing country filled with kind, courteous and warm people in addition to
When you are entertaining one client, sit next to each other at a right angle rather than across the table. When you entertain two clients put one across from you and the other to your side. You don't want to look like a ping pong ball. At a breakfast meeting time is short so get