Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the client?
Customer Service Are you good at taking the heat when your customers lose their cool? Have you ever noticed that no matter how hard you try to please and provide good customer service; there are people who seem determined to be difficult? These people get downright cranky or out and out
All business people are networkers whether they realize it or not. If they’re not, they need to be or they will soon be out of business. Some people are more effective at business networking than others. They work at it with purpose while others wander aimlessly through the process. When and where can you find
Replying to invitations seems to be a lost art these days. When you receive an invitation, do you know when and how to reply? Do you understand the difference between "RSVP" and "Regrets Only?" These business etiquette tips will help you come across as a polished professional whose professional conduct is beyond question.
Of all the current social media choices available to us, it seems that LinkedIn is the one most preferred and used by business professionals. Once again when there is a new arrival on the Internet scene as there was with LinkedIn, officially launched in 2003, it came to us with few instructions. There was no
Everywhere you turn this week and last, somebody somewhere is reminding you that summer is over. Fall is here, no matter what the temperature is where you are, and it is time to focus on work. There is no more serious vacation time until the holiday season arrives. And, folks, it will be here before
A subscriber recently sent me an email asking about handwritten thank you notes after the job interview. She wanted to know if it was necessary to send one during these times when etiquette and professional conduct seem to have vanished. My answer to her question was a resounding "Yes." What you do following the interview