Customer Service Training Pays Off
How many times have you been the victim of poor customer service? At one time or another, we’ve all been
Read MoreHow many times have you been the victim of poor customer service? At one time or another, we’ve all been
Read MoreLet’s talk about your Thanksgiving table manners–and not a minute too soon. After all the clock is ticking. You might
Read MoreYesterday I read my friend and public relations guru Dan Janal’s weekly blog, which he titled “Email Productivity: Tips to
Read MoreJuly is national cell phone courtesy month, founded in 2002. Over the past 11 years, much has been written and
Read MoreWhen you talk to your clients over the phone, do you give them your full attention? Do you avoid multi-tasking, the latest of etiquette sins? If you think that what people can’t see, they can’t hear; you are wrong. Don’t text, check your email, shuffle your papers and most especially, don’t eat, chew, drink, smoke or yawn over the phone. If you want to make an impressive sound, try smiling.
Read MoreThis past weekend I had the opportunity to attend The National Speakers Association Carolinas Chapter meeting in Charlotte, North Carolina.The
Read MoreTo all my loyal subscribers, readers and supporters, As I sit down to write to you, it is already Thanksgiving
Read MoreImagine my delight yesterday when I was contacted by a reporter from FoxNews.com wanting to interview me about proper behavior at
Read MoreIt happened again. A cell phone rang in the midst of a concert, and this time it made all the
Read MoreThe event that led me to write about the holiday meal was a Thanksgiving dinner that I attended with friends.
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