Tag Archives: manners

How Do You React to Poor Customer Service?

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How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like.  Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they

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Should You Talk Politics at the Holiday Dinner?

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It goes without saying that this has been a difficult year with a contentious presidential primary. You probably thought that peace would be restored once the election process was final. Wrong. In many ways, it has only gotten worse.  Do you dare talk politics during this holiday season? Before the election, there were those who

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Etiquette and Good Manners Post Election 2016

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After what has been the most divisive and disgraceful presidential primary in modern times, if not ever, when all sense of human kindness, courtesy, etiquette and good manners have been abandoned, we are coming to the end. By that I mean the end of the primary; certainly not the end of the election. Tuesday the

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Good Manners Equal Good Customer Service

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Do you think that good manners and customer service are one and the same?  If you answered “yes”, you’re right.  Isn’t it amazing how many people don’t seem to understand that today? Everywhere you turn, there is someone with a horror story about customer service. Any businessperson who doesn’t believe that good customer relations are

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Etiquette for How Long You Should Wait When Meeting Someone

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 My rule of thumb for how long you should wait for someone who is late is 25 to 30 minutes. After 30 minutes, you can move on with your day or evening. At that point this is pretty much a no-show. The length of time you should wait is no different for family or friends

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Can You Accept a Compliment Graciously?

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March 1st was World Compliment Day although I am not sure how many people were aware of it. Did you receive a compliment then or do you even remember? If so, how did you handle someone saying something nice to or about you? Did it make you feel good or did you find it awkward?

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Customer Service Training Pays Off

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How many times have you been the victim of poor customer service? At one time or another, we've all been on the receiving end of bad manners. Perhaps when you walked into a store,  the salespeople were more interested in finding out what each other had done the night before rather than helping you. Maybe

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Thanksgiving Table Manners–Let’s Talk Turkey

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Let's talk about your Thanksgiving table manners--and not a minute too soon. After all the clock is ticking. You might expect that I am about to tell you which fork to use and how to remove that unwanted item from your mouth during the meal, but I'm not. I am going to go off the

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Email Etiquette Plain and Simple

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Yesterday I read my friend and public relations guru Dan Janal's weekly blog, which he titled "Email Productivity: Tips to Improve Media Relations and Customer Service." Needless to say, it struck a chord with me as I read on. I must confess that Dan generally hits the nail right on the head and has a

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What are Those Rules of Cell Phone Courtesy Again?

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July is national cell phone courtesy month, founded in 2002. Over the past 11 years, much has been written and much has been said about cell phone courtesy. You would think by now people would understand the polite and courteous ways to use their cell phones. But we know they don't. There are still thousands

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