Tag Archives: etiquette

Texting in Business: the New Phone and the New Email

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Just a few short years ago would you have thought that texting in business would be a widely-accepted staple of  communication? Probably not, but then a decade ago, you would not have believed that email would be flooding your inbox. Thanks to texting, those overflowing inboxes are no longer consuming the better part of our day. Texting has become the new email and the new phone call.

Before we get into the subject of why, when and how to text, be assured that I am not suggesting that you abandon all other forms of communication in business. Hopefully, nothing will supplant real conversation over the phone or meeting face-to-face.

Why should you consider texting in business?

  1. Your customers prefer texting. Regardless of your preferred means of communication, it’s the customer who chooses. Because of all those spam calls, some people, even in business, do not answer their phones. Others won’t take your call because they don’t want to get involved in a lengthy phone conversation.
  2. Texting has a higher open and response rate. Studies show that people will open a text message while they ignore an email. And they are more likely to respond. Now that’s good business.
  3. Texting is a time– It doesn’t take a genius to figure out that texting is faster than making a phone call or sending an email.
  4. Texting is versatile. You can send out reminders, make appointments, schedule meetings and announce business updates. It’s a short sweet marketing toll. 

Before you embrace texting with all of its advantages, establish guidelines and set standards for yourself and your business. If you don’t, you can quickly spoil a business relationship.

What are the etiquette rules for texting in business?  

  1. Avoid abbreviations and acronyms unless your customer uses them. Don’t assume that everyone knows what you know or knows what you mean.
  2. Text at appropriate times. Is it after hours? Are you likely to be an intrusion?
  3. Use correct spelling. Yes, even in texting.
  4. Limit your number of texts you send. A nuisance will quickly lose credibility.
  5. Include your business name in each message. Again, make no assumptions.
  6. Consider your “why” for sending the message. Your customers need to know what you expect them to do. Do you have a “call to action” or an obvious reason for sending that text? Be clear about your purpose and give instructions for responding.
  7. Proof your text. Treat it just as would your email. Check your grammar, spelling, readability and especially the autocorrect. Texting makes assumptions. If you don’t double-check, it will replace what you wrote with some bizarre and unintended words.
  8. Get your customers’ permission before texting them. There are laws that govern texting in business. Know what they are. Ask your attorney or refer to the Telephone Consumer Protection Act.

Texting is here to stay. People like it. Why? They like it because it is private. They like it because it leaves a record of conversations. They like it because it’s polite and respectful of others and acknowledges their busy lives.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations, workshops and resources can help you and your employees add the polish that builds profits.

Your Holiday Tipping Guide

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The holiday season is a time when we focus on showing gratitude to those who make our lives easier all year long. Think of holiday tipping as holiday thanking. There are a number of ways to show your thankfulness; but for those who make their living in the service industry, the most appreciated is by tipping.

Along with the challenges of what to give your family and friends add the question of whom to tip and how much. When is it appropriate to give money and when should you opt for a gift rather than cash? Simply put, what are the rules of tipping? For that, you need a holiday tipping guide.

Start by making a list of the people to whom you want to express your gratitude. Then follow these guidelines:

  • Consider your budget and know how much you can afford to set aside for tips.
  • Tip according to the quality and frequency of the service rendered.
  • Take into account length of service – the number of years you have used a person’s services.
  • Present cash in a holiday card with a short handwritten note of thanks.
  • Give your tip in person whenever possible.
  • Tip within the week of the holiday or before.
  • Do it joyously.

Now that we’ve established the process, let’s consider who and how much.

The following suggestions should eliminate some of the confusion and stress associated with holiday tipping. But remember that there are no hard and fast rules. Tipping varies based on the type of establishment, regional customs, and your own budget

  • Housekeeper – Depending on frequency of service: one day or one week’s pay.
  • Gardner – $20-$50 or an amount equal to their monthly pay.
  • USPS mail carrier – cash gifts are not acceptable so give a small gift not to exceed $20 in value. Food is always good.
  • Delivery drivers – again cash gifts are not always acceptable so think about giving food items. Maybe something to munch on during deliveries.
  • Newspaper carrier – daily $25; weekend $10
  • Teachers, tutors, coaches and trainers for your children – small gift from your child. Cash is usually forbidden by school systems since it can appear to curry favor for your child.
  • Baby sitter – an amount equal to pay for a usual visit. Add a small gift from your child.
  • Full-time nanny – one week’s or one month’s pay and a small gift from your child.
  • Dog groomer – one half the cost of a session.
  • Dog walker or sitter – one day to one week’s pay depending on how often you employ them.
  • Nail technician- a sum equivalent to one visit.
  • Hairdresser – an amount equal to the fee for a typical visit

These are simply guidelines, and certainly not a complete list. The decision is up to you—whom you wish to tip, what you want to give and how much you can afford. Good judgment and an attitude of gratitude should be your guide.

If you would like the complete guide to holiday etiquette, order a copy of my e-book, Business Etiquette for the Holidays. It’s available as a PDF download or for your Kindle through Amazon.com.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com. Find out how her presentations and workshops can help you and your employees add the polish that builds profits. You’d be amazed at how kindness and courtesy can affect your bottom line.

 

 

 

 

Workplace Etiquette – Getting Off on the Right Foot

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It’s a new year, but when it comes to workplace etiquette, there aren’t any new rules. Some people haven’t digested the old rules yet. Don’t be one of them. Here is a potpourri of tips on workplace etiquette for review in order to get off on the right foot in a new year.

When to start eating:

If you are seated at a table for eight or fewer, don’t begin until everyone has been served or until your host has begun. If you are seated at a long banquet table, you may begin eating when several people near you have been served.

What to put on the dining table:

Put on the table only those items related to food. That means no cell phones, car keys, handbags or sunglasses.

What if you don’t want to drink wine:

Simply touch the rim of the glass with your finger tips to signal the server not to pour. Do not turn your glass over. The same rule applies to the coffee cup when you don’t want coffee.

When and how to use speakerphones:

The only time to use speakerphones is when you want to include someone else in the room on the call or when you need both hands for taking notes. Let the person on the other end of the line know you are using speakerphone and why. There should be no surprises about who is listening in.

Holding doors for other people:

The first person to get to the door holds it for those following. Gender is not an issue here—just basic courtesy. When a man holds a door for woman, she need not be offended. The opposite is also true.

Using the office kitchen:

There are three basic rules—clean up after yourself, don’t put any stinky food in the microwave and remove your food from the refrigerator before it turns blue. The office fridge is not a science lab.

What to wear to work:

Know the company dress code. Even if casual dress is acceptable, don’t dress like you are going to the beach. Treat the workplace environment with respect.

When to talk or text on your smart phone:

The answer is simple—never in the presence of others. Think of texting in front of others like whispering behind their back. At a business meal or meeting, your phone should be on mute. And don’t look to see who called in or texted you until afterward.

Basic rules of email etiquette:

Use “reply all” judiciously. In most instances, only the person who sent out the email needs to see your reply. Don’t burden everyone on the list with unnecessary email.

Make completing the address line the last thing you do. Fill in the name and address of the recipient the last step you take. Hit “send” only after you have carefully proofed your message.

What to post on social media:

Only what you want the whole world to see. Not only can your friends view what you post, others can repost, copy, share or retweet anything you put out.

Behaviors in a cubicle workplace:

Be courteous and respectful of your coworkers. Keep noise, smells and other distractions to a minimum. When talking on the phone, keep your voice low.

Punctuality:

Being on time is a basic courtesy. People who are chronically late show disrespect for coworkers and colleagues and send a message that their time is more valuable than other people’s time.

Travel etiquette:

Don’t crowd the boarding area. Move up only when your section is called. Stow your bags quickly and sit down so others may pass. Don’t treat your seat as if it is your living room recliner. Once off the plane avoid crowding the baggage carousel. Step forward only when you see your bags.

When to send a handwritten note:

Any time someone has gone out of the way to offer you a kindness, given you a gift or treated you to a meal. Nothing is as impressive or rare today as the handwritten note.

If you keep these workplace etiquette tips top of mind, you will enjoy a successful year.

Lydia Ramsey is a Savannah-based business etiquette expert, keynote speaker, trainer and author. Contact her at 912-604-0080 or visit her website: LydiaRamsey.com to find out how she can help you or your employees add the polish that builds profits.

Lydia’s mantra is “Etiquette and manners are not about following rules; they are about building relationships.”

 

 

 

 

 

Conversation Creator Or Conversation Killer?

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Much has been written about the art of conversation. Engaging strangers comes easily to some people. For others, it is a nightmare to start a dialogue and keep it going.  In the business world, good conversation skills are a must if you want to build relationships with your clients and your colleagues.  

Like so much in life, good conversation is a matter of maintaining balance.  It’s a blend of speaking and listening.  Paying attention to what other people are saying is crucial to keeping a natural flow.

People with the best intentions can kill a conversation without realizing what they have done.  Here a few of the classic types who have earned the title “Conversation Killer.” With a bit of intention, you won’t find yourself on this list.

The Bore: That’s the person who talks on and on about himself when you want to talk about yourself.

The Interrogator:  This person read somewhere that asking questions is the secret to good dialogue.  The result is a barrage of questions fired at the other person until he is completely worn down.  By commenting occasionally on what other people are saying, you can avoid making them feel as if they are being grilled by the Gestapo.

The Interrupter:  This person doesn’t take time to hear you out.  He continually jumps in to finish your sentences for you, acting as if he knows what you are going to say next. Pauses make the interrupter uncomfortable.

The Advisor:  This conversation killer believes he is keeping the balance.  He has heard what you said and is now offering his advice.  The problem here is that you didn’t ask what he thought. To avoid being the advisor, keep your opinions to yourself unless you hear, “What would you do?” or “What do you think?” 

The One-Upper:  This individual can hardly wait for you to finish your story so he can go you one better.  So you had a skiing accident and broke your ankle?  Well, he fell off a mountain and was in a body cast for a year.  Whatever you have to say, he can top it.

Chatty Cathy: She talks way too much. She doesn’t realize that people seldom regret what they left unsaid.

The Poor Sport: This type refuses to play the conversation game. You can ask every question in the book, and he still manages to provide only one-word responses.

Good conversation is give and take.  Everybody enhances conversation by listening, acknowledging and offering the occasional response.  Sometimes it feels like work, but after all, you are trying to establish relationships, grow your business and be more profitable.  Being a conversation creator is part of the job.

As always, the best conversationalist is the one who listens.

 

 

Flying Etiquette – It’s Time for a Few Tips

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With the holidays upon us, more than a few people will be taking to those formerly friendly skies to visit family and friends or perhaps to take a special vacation. Wherever they are headed, one thing is for sure—their air travel will have its share of challenges.

British Airways has unveiled an unofficial rulebook on flying etiquette in an effort to help their passengers handle some sticky in-flight issues. The airline surveyed 1,500 travelers in the US, UK, France, Germany and Italy to get their thoughts on etiquette in the air.

Given the diversity of countries and cultures, there were naturally conflicting opinions on the do’s and don’ts of mile high manners. The results are food for thought for those taking flight.

The airline tackled what it considered to be the four biggest areas of contention: Should you take off your shoes and socks in flight? Who owns the armrest? Should you engage in pillow talk with your seatmate? And what are the rules about waking a sleeping neighbor?

Shoes and socks on or off? Not surprisingly, travelers overwhelmingly agreed that removing your socks is unacceptable, but taking off your shoes is all right. The one group taking the opposite approach was the Italians. Apparently, taking off either is tantamount to undressing in flight. My perspective on this is that it’s fine to take off your shoes as long as your socks are clean. And no bare feet, no matter when you last washed them.

Who owns the rights to the armrest? There was general agreement that every flier should have at least one. The point of contention was the middle seat. Is that passenger entitled to one, two or none? American and British fliers seemed to want to claim both armrests; whereas the French, Germans and Italians said that he who asks first shall prevail. Now that hardly seems fair to me. The poor soul who is wedged in a middle seat ought to be given more consideration. Besides, I can never recall hearing anyone asking permission for an armrest. More often than not there is a silent battle between seatmates.

Pillow talk: is it okay to chit chat? There was general agreement that passengers should acknowledge each other with a smile and a quick greeting. After that US and UK fliers are not eager to engage in conversation and have their subtle ways of sending that message—like taking out a book or putting on their headset. Italians, being the friendly warm people that they are, enjoy a good in-flight conversation. Ignoring your seatmate entirely may cause you to miss out on a good connection and an interesting experience. I once sold copies of one of my books to a seatmate.

Should you wake a sleeping seatmate? You need to make a trip to the lavatory and the person between you and the aisle is asleep. What to do? This could well be my favorite. 80% of travelers say that it’s okay to wake your neighbor, but 40% say that you should only do it once per flight. I wonder if there was any consideration given to the time in flight. It seems to me one needs to be more flexible on this issue. However,if you find yourself making frequent trips to the restroom, book an aisle seat. And don’t overlook the etiquette of climbing over. Global etiquette dictates that you make a face-to-face exit. Try it; it’s not easy.

The fourth question begs a fifth: What to do about the seatmate who is snoring? Here is where the majority of people tended to be polite and said they would ignore those intermittent outbursts—all except the British who would not hesitate to give a chap a nudge.

There are indeed rules of flying etiquette to be observed when you take off for the holidays, it’s clear that not everyone can agree on what they should be. Perhaps that’s why there is so much turmoil in the air these days.

You can’t control how someone else behaves, but you can manage your own manners. Showing as much consideration for your fellow passengers as you would like for them to show you could just possibly bring about a return of the friendly skies. Oh for the good ole days.

 

Lydia Ramsey is on a mission to stamp out rudeness and enhance professional conduct in the workplace. She is a Savannah-based business etiquette expert, sought-after speaker, trainer, author and newspaper columnist. She is the author of Manners That Sell – Adding the Polish That Builds Profits and Lydia Ramsey’s Little Book of Table Manners.

Contact her at 912-604-0080 or visit her at LydiaRamsey.com to:

  • leave a comment
  • ask a question
  • learn more about her programs and products for businesses, corporations, associations, colleges and universities.

 

 

 

How Do You React to Poor Customer Service?

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How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like.  Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they got up on the wrong side of the bed.” When the cashier ignores you or the waiter doesn’t have time to be friendly, it shouldn’t be your problem, but it is.  How should you, as the customer, react when you run into this kind of behavior?  Should you respond in kind, chastise the employee, report the incident to the next level or simply go away and never come back?

Start by treating others as you would like to be treated.  That’s not such a novel idea. Everyone knows the Golden Rule, but some people seem to have forgotten it or perhaps they made a conscious decision not to play by it.  When you find yourself face-to-face with a grump, take the high road. Start by making eye contact, smiling and speaking in a pleasant manner. The grouchy person might possibly perk up and react positively to your behavior.

If your upbeat attitude does not rub off, resist the urge to counterattack.   Going straight for the throat at the first sign of trouble will only make the situation worse and cause you to look bad in the eyes of everyone else. In today’s world, people tend to take matters into their own hands. We see examples of rage and anger all too often, and they never end well.

When you encounter poor customer service or rude behavior, report it to the appropriate person and do so politely. Stay calm. Your concerns will be taken much more seriously if you are cool and collected.  If you rail at the manager, your complaint will be discounted. You will look like the problem rather than the employee.

You can choose to avoid the issue by walking out and vowing never to return. With this kind of non-reaction, you do the business a disservice. Since avoidance is the last thing any establishment wants, give the owner or manager a chance to correct the problem.  Find a manager and report the issue.  The way those in charge react to your problem will let you know if your business is appreciated.

We all want to feel valued, especially when we are parting with our hard-earned dollars.  It is never too much to expect to be treated with kindness, courtesy and respect. Those businesses and their employees who don’t make customer service a priority and the responsibility of everyone in the organization will find themselves wondering where all their customers have gone.

Photo from Savanah magazine

Lydia Ramsey is on a mission to stamp out rudeness and enhance professional conduct in the workplace. She is a Savannah-based business etiquette expert, sought-after speaker, trainer, author and newspaper columnist. Contact her at 912-604-0080 or visit her at LydiaRamsey.com to leave a comment, ask a question or learn more about her programs and products. The author of Manners That Sell – Adding the Polish That Builds Profits and Lydia Ramsey’s Little Book of Table Manners, Lydia is available to speak at your next conference or meeting.

 

 

 

Should You Talk Politics at the Holiday Dinner?

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Thanksgiving Table MannersIt goes without saying that this has been a difficult year with a contentious presidential primary. You probably thought that peace would be restored once the election process was final. Wrong. In many ways, it has only gotten worse.  Do you dare talk politics during this holiday season?

Before the election, there were those who were willing to talk about the candidates’ behaviors and their verbal attacks on each other, but reluctant to disclose how they planned to vote. As soon as the polls opened, people came out of the woodwork to declare their position and candidate of choice.

You follow the news. You know what has happened since. A lot of it is ugly. As the holidays approach and friends and family gather for the traditional festivities—particularly the holiday dinner–do you dare talk about the election?

No one is naïve enough to believe that family gatherings always go smoothly and joyfully. Every family has one or more members who can stir the pot—not necessarily the one on the kitchen stove. How do you handle that person, or persons, this year who wants to talk politics, the ever-forbidden conversation topic?

Is it wrong to bring up the subject or talk about the obvious “elephant in the room”? Maybe not. How you do it is the tricky part.

  • Do you try to force your opinion on everyone else?
  • Do you put down those who don’t agree with you?
  • Do you become argumentative?
  • Do you toss your napkin on the table and stomp out in anger?
  • Do you force people to take sides and polarize the family?

I hope not.

The political situation cannot be ignored. It’s like living on the coast of Georgia, as I do, and not talking about Hurricane Mathew that ravaged my community. The 2016 election is too much a part of our lives to disregard. It should be discussed and acknowledged, but in a way that values all opinions.

  • To use a cliché, you should agree to disagree.
  • Keep your mind open to the views of others.
  • Listen without being offended.
  • Don’t interrupt.
  • Question without challenging.
  • Beware your body language.
  • Give yourself permission not to join in the conversation.

I am not so naïve as to think that everyone will play by these rules. Some of these family gatherings will end in disaster. Just make sure that you are not the one who caused the 2016 holiday event the one to remember for all the wrong reasons.

Approach those whose opinions you do not share with kindness, courtesy, respect and a heavy dose of tolerance.

13-0811 Lydia Ramsey eBook CoverFor more information on how to handle this and other holiday issues, order a copy of my ebook, Business Etiquette for the Holidays.

 

lydia_sm-e1393277822156Lydia Ramsey is business etiquette and modern manners expert, keynote speaker, seminar leader and author of Manners That Sell-Adding the Polish That Builds Profits. Based in Savannah, Georgia, she travels across the US and as far away as India and Dubai to work with clients that include universities, corporations, small businesses, associations and non-profit organizations. Her topics range from flip-flops to forks. Visit her website www.lydiaramsey.com for more information about her services and resources.

Etiquette and Good Manners Post Election 2016

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business etiquette expert

After what has been the most divisive and disgraceful presidential primary in modern times, if not ever, when all sense of human kindness, courtesy, etiquette and good manners have been abandoned, we are coming to the end. By that I mean the end of the primary; certainly not the end of the election.

Tuesday the polls will close and later that evening or early the following morning, we should know the name of the next president of the United States. Will that be the end of this period of great angst and stress, or will it be the beginning of an even more dreadful period?

The choice, I believe, is a personal one. You and I cannot control the behavior of others, but we can determine our own. While many have used this presidential primary as an excuse to behave inappropriately, to do and say the most hurtful things about others, it is time to stop and reflect.

Should our words and actions mirror those of the candidates? I think not. It’s time to revisit the meaning of etiquette and good manners. Have we forgotten the value of treating each other with kindness and respect no matter our differences? To quote Michele Obama on their family’s motto when others say or do hurtful things, “When they go low, we go high.”

No matter your feelings when the winner is announced, will you take the high road or the low? Will you gloat to your co-workers who voted for the losing candidate? Will you sulk about the office if your choice was the losing one?

What if we all took this opportunity to put aside any differences and vow to be more accepting of the thoughts and feelings of others? What if we all decided that it is time to heal and not to hurt? If we do, perhaps our future will be brighter than we had anticipated; and our period of distress and disagreement will be over.

Let’s take a page out of President George H.W. Bush’s history book when he wrote his memorable letter to President Clinton in 1993 congratulating him on his victory and pledging his full support. Let’s all go high.

Learn how to “go high” in your behavior by reading my book Manners That Sell!

Etiquette for How Long You Should Wait When Meeting Someone

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Woman in business suit looks on the hand of the clock close up

 My rule of thumb for how long you should wait for someone who is late is 25 to 30 minutes. After 30 minutes, you can move on with your day or evening. At that point this is pretty much a no-show.

The length of time you should wait is no different for family or friends than it is for your boss or a professor. After 30 minutes, you are good to go with no apology.

There are people who are habitually late. They are being rude and disrespectful of other people’s time.

Sometimes the unavoidable happens. For instance recently I got trapped in my garage. Tropical Storm Collin had hit during the night. The electricity went out. I couldn’t get my garage door up so I was stuck and going to be late for a meeting. Of course, I had my cell phone in hand and was able to contact the person I was to meet.

To avoid keeping someone waiting and wondering, I suggest that you always exchange cell phone numbers with the person in case the unexpected occurs. And make sure your phone is sufficiently charged.

I also suggest that you contact the other person the day or the morning before you are to meet to confirm the time and the place.

Things do happen, but we can minimize the impact with a Plan B. It’s just good manners.  You can learn more about good manners with my book Manners That Sell.

Photo from Savannah magazine

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com

The Etiquette of Sympathy: When a Colleague or Client Suffers a Loss

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When a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of sympathy? Do you wonder how you should handle this kind of situation?  Do you worry that you will use the wrong words or that you will intrude on the other person’s grief?

As a result, how often have you ended up not doing or saying anything and later regretting it?

When someone you work with suffers a loss, the kindest thing you can do is to acknowledge the event and show that you care.  It is just as important to show your sorrow in a business relationship as it is in a personal one. Don’t withhold your support because you are uncomfortable.  It’s not about you.

When you see the family, don’t be afraid to mention the name of the deceased. In spite of what you may think, this doesn’t make people feel any worse. You are honoring their loss.

Acknowledge all the family members. Introduce yourself and spend time with them, not just the people you know.  No one should have to guess who you are and what your connection is to their loss.  Be prepared to introduce yourself and explain your relation to the deceased.

Share your fondest memories of the deceased with the family.  This is a time when people need to hear stories about the person they have just lost.  Laughter and happy stories are healing and are in no way disrespectful to anyone.

It is not unusual to go the funeral or visitation when you did not know the person who died.  You are going for your colleague or friend, the survivor, who is suffering.

Be prepared to listen.  The bereaved relative may want to share feelings. A lengthy verbal response from you is not required. All that is needed is an available ear and a sympathetic nod.  It’s all right to say, “How are you feeling?”  When you do, be sure you listen for the answer.

Attend the service if you can, no matter what is on your schedule.  It is comforting for family to see the people who care about their loss.

Write a note of condolence in addition to attending the service.  People will keep those handwritten expressions of sympathy and treasure them for many years.

Whatever you do, don’t send your sympathy via e-mail unless you are in Outer Mongolia and that is your only option.  Electronic mail lacks the personal touch that this painful time deserves.

Offer to help in whatever way you can in order to leave the family free to grieve.  The most mundane chores like walking the dog or mowing the grass can be a tremendous help.

Once the funeral is over, stay in touch.  Reaching out as time goes by can be more meaningful than your initial response at the time of the death.

Forget what people say about a year of grief—grief lasts longer than a year. Mark the date of the death on your calendar. Call, visit or send a note on the anniversary of the loss.

Part of building business relationships can be sharing the saddest of times.  If you know what is expected, you will be more confident and more likely to do what serves others best.

Photo from Savannah magazine

Photo from Savannah magazine

Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.

Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions.  Her Southern charm and sense of humor have made her a sought-after speaker and consultant.

Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.

Contact her via email at lydia@lydiaramsey.com or call 912-604-0080. Sign up for her free monthly newsletter and visit her website, lydiaramsey.com