Tag Archives: etiquette

Conversation Creator Or Conversation Killer?

Posted on by
Much has been written about the art of conversation. Engaging strangers comes easily to some people. For others, it is a nightmare to start a dialogue and keep it going.  In the business world, good conversation skills are a must if you want to build relationships with your clients and your colleagues.   Like so much

Read More

Flying Etiquette – It’s Time for a Few Tips

Posted on by
With the holidays upon us, more than a few people will be taking to those formerly friendly skies to visit family and friends or perhaps to take a special vacation. Wherever they are headed, one thing is for sure—their air travel will have its share of challenges. British Airways has unveiled an unofficial rulebook on

Read More

How Do You React to Poor Customer Service?

Posted on by
How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like.  Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they

Read More

Should You Talk Politics at the Holiday Dinner?

Posted on by
It goes without saying that this has been a difficult year with a contentious presidential primary. You probably thought that peace would be restored once the election process was final. Wrong. In many ways, it has only gotten worse.  Do you dare talk politics during this holiday season? Before the election, there were those who

Read More

Etiquette and Good Manners Post Election 2016

Posted on by
After what has been the most divisive and disgraceful presidential primary in modern times, if not ever, when all sense of human kindness, courtesy, etiquette and good manners have been abandoned, we are coming to the end. By that I mean the end of the primary; certainly not the end of the election. Tuesday the

Read More

Etiquette for How Long You Should Wait When Meeting Someone

Posted on by
 My rule of thumb for how long you should wait for someone who is late is 25 to 30 minutes. After 30 minutes, you can move on with your day or evening. At that point this is pretty much a no-show. The length of time you should wait is no different for family or friends

Read More

The Etiquette of Sympathy: When a Colleague or Client Suffers a Loss

Posted on by
When a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of sympathy? Do you wonder how you should handle this kind of situation?  Do you worry that you will use the wrong words or that you will intrude on the other person’s grief? As a result,

Read More

Can You Accept a Compliment Graciously?

Posted on by
March 1st was World Compliment Day although I am not sure how many people were aware of it. Did you receive a compliment then or do you even remember? If so, how did you handle someone saying something nice to or about you? Did it make you feel good or did you find it awkward?

Read More

Office Romance -Danger and Opportunity

Posted on by
It’s not exactly spring yet when a young man’s (or young woman’s) fancy turns to love, but it is the month of romance. There is Valentine’s Day. And bonus! This is also Leap Year when traditionally a woman can propose to a man—a custom that goes back to the 5th century. Perhaps your fancy is

Read More

Customer Service Training Pays Off

Posted on by
How many times have you been the victim of poor customer service? At one time or another, we've all been on the receiving end of bad manners. Perhaps when you walked into a store,  the salespeople were more interested in finding out what each other had done the night before rather than helping you. Maybe

Read More