Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the client?
How many times have you been the victim of poor customer service? At one time or another, we've all been on the receiving end of bad manners. Perhaps when you walked into a store, the salespeople were more interested in finding out what each other had done the night before rather than helping you. Maybe
One of the favorite aspects of my etiquette training business is presenting "Dining for Success" to college and university students. Since founding Manners That Sell nearly 15 years ago, I have worked with numerous colleges and universities teaching dining etiquette. This is a subject that used to be taught at the family dinner table. However,
If you are starting a new business, the last thing you want to do is fail. No one begins with the idea that their venture will not work. The success rate for small business is greater than most people think. According to statistics published by the Small Business Administration (SBA), seven out of ten new