Tag Archives: etiquette expert

Conversation Creator Or Conversation Killer?

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Much has been written about the art of conversation. Engaging strangers comes easily to some people. For others, it is a nightmare to start a dialogue and keep it going.  In the business world, good conversation skills are a must if you want to build relationships with your clients and your colleagues.   Like so much

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Punctuality: A Must for the Polished Professional

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Punctuality came to mind last week as I was racing down the road to get to an appointment, I had a sudden revelation. This is not uncommon for me. It has become a regular occurrence. I am never late–well, almost never, but I often arrive at meetings or appointments with only moments to spare. Living

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The Office Romance: Danger or Opportunity

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Heart shaped box of chocolate truffles with red roses Spring may not have sprung yet, but this is definitely the month when love and romance are in the headlines. Everything is coming up roses and chocolate–covered strawberries. Perhaps your thoughts are turning to an office romance. Maybe the co-worker in the

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Developing New Habits to Mind Your Manners

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  January is typically the month when most people think about making resolutions or setting goals for the New Year. With all good intentions, resolutions soon go by the wayside, and we continue in our old ways. By now yours are probably nothing more than a distant memory. Why not take a new approach?  Instead

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Body Language in Business – Can You Read it?

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  Has it ever occurred to you how much you are saying to people with your body language? Even when you are not speaking, people can hear you. Unless you are a master of disguise, you send messages about your true thoughts and feelings whether you are using words or not. Think about it.  In

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Flying Etiquette – It’s Time for a Few Tips

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With the holidays upon us, more than a few people will be taking to those formerly friendly skies to visit family and friends or perhaps to take a special vacation. Wherever they are headed, one thing is for sure—their air travel will have its share of challenges. British Airways has unveiled an unofficial rulebook on

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Customer Service Means Taking The Heat

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Customer Service Are you good at taking the heat when your customers lose their cool? Have you ever noticed that no matter how hard you try to please and provide good customer service; there are people who seem determined to be difficult?  These people get downright cranky or out and out

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Summer Office Attire: What to Wear When the Temperature Rises

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Business man pulling tie in front of ventilator at office. It’s summertime, and while the living is supposed to be easy, deciding on your summer office attire, what to wear to work, is not. Our more casual world makes it difficult to know, on any given day, how to dress for

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How Do You React to Poor Customer Service?

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How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like.  Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they

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The Drama of the Handshake

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Recently there has been more than the usual attention paid to the handshake. You know, that age-old tradition of meeting and greeting by extending one’s hand to another. After centuries it appears that not everyone has perfected the practice. It doesn't seem that it would be hard to get it right; but if your experience

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