Customer Service Are you good at taking the heat when your customers lose their cool? Have you ever noticed that no matter how hard you try to please and provide good customer service; there are people who seem determined to be difficult? These people get downright cranky or out and out
Business man pulling tie in front of ventilator at office. It’s summertime, and while the living is supposed to be easy, deciding on your summer office attire, what to wear to work, is not. Our more casual world makes it difficult to know, on any given day, how to dress for
How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like. Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they
Recently there has been more than the usual attention paid to the handshake. You know, that age-old tradition of meeting and greeting by extending one’s hand to another. After centuries it appears that not everyone has perfected the practice. It doesn't seem that it would be hard to get it right; but if your experience
A young girl annoying the passenger in front. The recent unfortunate scuffle on United Airlines involving a passenger who was “reaccommodated”–whatever that is—has brought the focus squarely back to the issue of air travel. Perhaps you can still remember a time when traveling by plane was actually something you looked forward
Elegant businessman buttoning his suit coat. To button or not to button is the age-old question when it comes to a man’s suit coat. Some men seem to know when to button, when to unbutton and which button to button under which circumstances. Others don’t seem to get it all. Perhaps
It’s inevitable—the annual holiday office party. You can pretty much count on it every year. This year approximately 75% of bosses are planning to treat their employees to what they deem to be a festive celebration. For some, this is a much anticipated and eagerly awaited event. For others, not so much. They would rather
When business organizations instituted business casual days in the 1990’s, they created a dilemma which lives on today. What to wear to work?
When you have offended a business associate or client, a sincere apology is essential if you wish to continue the relationship and move forward.
One of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am particularly fascinated with Leroy Jethro Gibbs and his 50 or so "rules." In case you do not know, Rule #1 is "Never let suspects stay together." That has nothing to do with email etiquette, but