One of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am particularly fascinated with Leroy Jethro Gibbs and his 50 or so "rules." In case you do not know, Rule #1 is "Never let suspects stay together." That has nothing to do with email etiquette, but
I am thrilled to welcome as my guest blogger this week, Melissa Gratias, productivity expert. It is no mystery why I was drawn to her. Who among us could not benefit from her skills, especially when it comes to managing our email? I am confident you will find her blog immensely helpful as you try
Just when you thought that there was nothing left to say about email etiquette, one more issue pops up. As the use of email continues to increase, so do the rules for using it courteously and professionally and for practicing good email etiquette. The first article that I ever wrote on this subject for the
Google has announced a new feature for Gmail—the unsend button. How many times have you sent an email message to the wrong person at the wrong time in the wrong format? Maybe you didn’t commit all those email sins at once, but you have probably done one or more of the above and some as
Yesterday I read my friend and public relations guru Dan Janal's weekly blog, which he titled "Email Productivity: Tips to Improve Media Relations and Customer Service." Needless to say, it struck a chord with me as I read on. I must confess that Dan generally hits the nail right on the head and has a
Business etiquette may seem out-dated to the new generation of small business owners and their employees as well as large corporations who don’t see a need for it in this digital age. Those who overlook the value of business etiquette are losing business everyday. Perhaps it occurs when the customer walks in and no one
Our email business etiquette has suffered another blow with the proliferation of mobile devices. From smartphones to iPhones, androids to iPads, a vast number of people are overlooking the rules of manners when they use these convenieint devices.
In the event you are not aware of it, there is a debate going on regarding the proper salutation to use for your email communication. It is not quite on the same level as the political debates, but like Hurricane Isaac, it is growing in intensity and covering an ever widening area. Earlier this year I was contacted
You return to your office from an afternoon meeting and decide to check e-mail. An hour later, having downloaded your messages, selecting those you should read, deleting the ones that look like junk, crafting replies to the most important ones, filing others that you want to work on later, you wonder where your day went.
It is obvious that the holiday season is finally over. The lines at the mall and the super market are shorter. You can even find a parking space at the mall. The decorations are all down, and most everyone has come off that holiday sugar high. As for those New Year's resolutions you made on