Tag Archives: customer service

Good Manners Equal Good Customer Service

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Do you think that good manners and customer service are one and the same?  If you answered “yes”, you’re right.  Isn’t it amazing how many people don’t seem to understand that today? Everywhere you turn, there is someone with a horror story about customer service. Any businessperson who doesn’t believe that good customer relations are

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The Business Apology: How to Say You’re Sorry

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Today there was an article in my local paper, the Savannah Morning News, about a new restaurant in town. While this recently opened establishment, Cotton and The Rye, is getting rave reviews for its cuisine, this article was touting their outstanding customer service. It all had to do with the art of the business apology

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Customer Service Training Pays Off

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How many times have you been the victim of poor customer service? At one time or another, we've all been on the receiving end of bad manners. Perhaps when you walked into a store,  the salespeople were more interested in finding out what each other had done the night before rather than helping you. Maybe

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Update Your Voicemail Greeting

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Today I called a local restaurant to place a take-out order for lunch. The phone rang numerous times before a perky voice answered and said, "You have reached XYZ restaurant. Our hours of operation are 11 AM to 8 PM Monday through Saturday. If you give us a call tomorrow, we'll be happy to help

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No Good Deed Goes Unrewarded

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Today I made my semi-annual trek to Sam's Club to lay in supplies for the last half of the year. I try not to go any more often because I am not a fan of warehouse stores. I do appreciate good savings. A close friend and I make this trip together and then treat ourselves

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A Fatal Mistake – Overlooking Business Etiquette Training

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If you are starting a new business, the last thing you want to do is fail. No one begins with the idea that their venture will not work. The success rate for small business is greater than most people think. According to statistics published by the Small Business Administration (SBA), seven out of ten new

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The Secret to Attracting More Customers

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As I travel around the country and the world, I am constantly struck by the lack of manners today. Few business people seem to place any value on common courtesy, which translates into customer service, which then translates into profits. The lack of business etiquette skills runs the gamut from polite dining, professional dressing to such simple acts

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Does Anyone Care Anymore?

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A funny thing happened on the way to my office to write this newsletter. Well, not funny in a comical sense; funny as in unexpected. I had already decided on the topic for this month's edition of "Lydia Ramsey's Business Etiquette Tips." I recently participated in two trade shows; one was national, the other local.

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Welcome to the Business Etiquette Newsletter by Lydia Ramsey

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Welcome to your first issue of Lydia Ramsey's Business Etiquette Tips.  Each issue contains a different tip for helping you to promote yourself and your organization with confidence and authority in today's competitive business environment. I hope you will find this publication informative and enjoyable.  If at any time, you have a question or a comment for me,

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