Tag Archives: common courtesy

The Business Apology: How to Say You’re Sorry

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Today there was an article in my local paper, the Savannah Morning News, about a new restaurant in town. While this recently opened establishment, Cotton and The Rye, is getting rave reviews for its cuisine, this article was touting their outstanding customer service. It all had to do with the art of the business apology

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Giving the Gift of Your Name

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Last week a colleague sent me an e-mail asking my help on how to handle an uncomfortable situation in which she had found herself. Here is what she said, “I need your advice. I was just eating ice cream at a local shop and a woman seated across from me said 'Hi Rosemarie!' I looked

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