Make a good first impression on the job Tips for the new hire. Why? Because starting a new job can be exciting and scary. The good news is that you have one. The goal is to keep it. Getting off on the right foot is often the challenge. Whether you are
Waiting for customer rep When your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us. Please stay on the line and the next available representative will assist you.” ? While the customer is waiting, the clock is ticking. Time goes by, and
Just the other day I had two extremely different experiences with customer appreciation. One was good; the other not so. As a business etiquette expert, I may be unusually mindful of how business people treat their customers and clients. I love good examples of customer service. I much prefer to experience, to write or to
July is national cell phone courtesy month, founded in 2002. Over the past 11 years, much has been written and much has been said about cell phone courtesy. You would think by now people would understand the polite and courteous ways to use their cell phones. But we know they don't. There are still thousands
When you talk to your clients over the phone, do you give them your full attention? Do you avoid multi-tasking, the latest of etiquette sins? If you think that what people can't see, they can't hear; you are wrong. Don't text, check your email, shuffle your papers and most especially, don't eat, chew, drink, smoke
Now is the time when you should be sending out your holiday business cards. You can wait until the last minute if you like, but your clients and colleagues may already have left the office for the holidays or they may be too swamped at that point to notice your card.Send them now while they can be
Summer officially arrives on June 20th, and once again what to wear to work is a hot topic. Understandably, we all want to be comfortable in the heat of the summer. However, in their desire to cool down, some people forget that, regardless of the temperature, what they wear to work should always be professional.
When dining out on business, your table manners can make the difference between success and failure. Whether you are working on your next promotion or landing a new contract, knowing the etiquette of dining can affect your future. By paying attention to the details of eating and drinking, you send a message that you are savvy in
Have you noticed a theme about manners and etiquette lately? There seems to be a question about the importance of polite behavior but Lydia Ramsey believes good manners are more important than ever.
Don't tweet from the church. That's the headline from an article published by the Associated Press today. Who ever would have thought that the time would come when people would have to be told not to take their cell phones to the royal wedding or if they do, to turn them off and certainly not to tweet