Customer Service Are you good at taking the heat when your customers lose their cool? Have you ever noticed that no matter how hard you try to please and provide good customer service; there are people who seem determined to be difficult? These people get downright cranky or out and out
An office kitchen can be one of the biggest workplace problems when people don't observe basic etiquette guidelines. If you are among the lucky ones who happen to work for a company that offers an office kitchen for your convenience, you know what the challenges are. You go to put your sandwich in the
Business man pulling tie in front of ventilator at office. It’s summertime, and while the living is supposed to be easy, deciding on your summer office attire, what to wear to work, is not. Our more casual world makes it difficult to know, on any given day, how to dress for
All business people are networkers whether they realize it or not. If they’re not, they need to be or they will soon be out of business. Some people are more effective at business networking than others. They work at it with purpose while others wander aimlessly through the process. When and where can you find
Elegant businessman buttoning his suit coat. To button or not to button is the age-old question when it comes to a man’s suit coat. Some men seem to know when to button, when to unbutton and which button to button under which circumstances. Others don’t seem to get it all. Perhaps
Tis the season to be jolly, but tis also the season for colds and flu. That makes it the season to practice the etiquette of cold and flu for your sake and that of others. While you are spreading joy and goodwill, be careful that you are not spreading germs as well. At this time
It’s inevitable—the annual holiday office party. You can pretty much count on it every year. This year approximately 75% of bosses are planning to treat their employees to what they deem to be a festive celebration. For some, this is a much anticipated and eagerly awaited event. For others, not so much. They would rather
When business organizations instituted business casual days in the 1990’s, they created a dilemma which lives on today. What to wear to work?
When you have offended a business associate or client, a sincere apology is essential if you wish to continue the relationship and move forward.
Do you think that good manners and customer service are one and the same? If you answered “yes”, you’re right. Isn’t it amazing how many people don’t seem to understand that today? Everywhere you turn, there is someone with a horror story about customer service. Any businessperson who doesn’t believe that good customer relations are