Elegant businessman buttoning his suit coat. To button or not to button is the age-old question when it comes to a man’s suit coat. Some men seem to know when to button, when to unbutton and which button to button under which circumstances. Others don’t seem to get it all. Perhaps
Tis the season to be jolly, but tis also the season for colds and flu. That makes it the season to practice the etiquette of cold and flu for your sake and that of others. While you are spreading joy and goodwill, be careful that you are not spreading germs as well. At this time
It’s inevitable—the annual holiday office party. You can pretty much count on it every year. This year approximately 75% of bosses are planning to treat their employees to what they deem to be a festive celebration. For some, this is a much anticipated and eagerly awaited event. For others, not so much. They would rather
When business organizations instituted business casual days in the 1990’s, they created a dilemma which lives on today. What to wear to work?
When you have offended a business associate or client, a sincere apology is essential if you wish to continue the relationship and move forward.
Do you think that good manners and customer service are one and the same? If you answered “yes”, you’re right. Isn’t it amazing how many people don’t seem to understand that today? Everywhere you turn, there is someone with a horror story about customer service. Any businessperson who doesn’t believe that good customer relations are
One of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am particularly fascinated with Leroy Jethro Gibbs and his 50 or so "rules." In case you do not know, Rule #1 is "Never let suspects stay together." That has nothing to do with email etiquette, but
When a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of sympathy? Do you wonder how you should handle this kind of situation? Do you worry that you will use the wrong words or that you will intrude on the other person’s grief? As a result,
It’s not exactly spring yet when a young man’s (or young woman’s) fancy turns to love, but it is the month of romance. There is Valentine’s Day. And bonus! This is also Leap Year when traditionally a woman can propose to a man—a custom that goes back to the 5th century. Perhaps your fancy is
Today there was an article in my local paper, the Savannah Morning News, about a new restaurant in town. While this recently opened establishment, Cotton and The Rye, is getting rave reviews for its cuisine, this article was touting their outstanding customer service. It all had to do with the art of the business apology