Declining reimbursements, increased overhead, implementation of the Affordable Care Act, the rush to litigation are but a few of the reasons to “sweat the small stuff” in the medical arena. If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now.
Healthcare systems, hospitals, clinics, physicians and medical and dental practice employees all need to revisit the rules of etiquette and implement them on a daily basis in order to increase patient satisfaction scores and positively affect the bottom line. Lydia Ramsey, business etiquette expert with nearly a decade of experience in hospital management, is just the person to train you and staff in medical manners.
Lydia will tailor her training based on information gathered from your organization and its special needs.
Topics include, but are not limited to:
- Interpersonal skills face to face, online and over the phone
- Meeting and greeting
- The art of listening
- Professional dress
- Honoring privacy without being distant
- Timeliness issues
- Inner office behaviors
Who should take this course:
- Dental hygienists
- Medical and dental practice managers
- Medical and dental employees
- Anyone in the medical or dental arena
Call or connect with Lydia now at to discuss how she can work with you and your staff on your medical manners. 912-598-9812
Lydia, “It was so good to see you again! The team thoroughly enjoyed your presentations. We have received numerous positive comments. You hit the nail on the head on so many things – from first impressions, to phone and cubicle etiquette, to dealing with rumors – it could not have been more relevant. I know the team will take your suggestions to heart!! Thank you for making time for us!”
–Lisa D. Watson
Director, Patient Financial Services
Memorial Health University Medical Center, Inc.