It is that time of the year again, and no, I am not talking about the holiday season. We just did that. Now we need to move on, get back to work and on track for 2012. As we think about being more productive and profitable this year, what better way to begin than by cleaning out your inbox. I don’t know about you, but I can’t see to the bottom of mine. No matter how hard I try, I never manage to clean it out completely. I get just so far and then I am slammed with another couple dozen emails and off I go again.
An important message that I bring to those who attend my presentations or who read my articles on email etiquette in the business world is that you need to respond to email in a timely fashion. You need to be in control of what comes in and what goes out of your mailbox. You need to understand that your business email is an extension of your professional image.
There is hope and it is right around the corner. Two weeks from now, January 23-27, we recognize “Clean Out Your Inbox Week.” How timely is that, especially if one of your New Year’s resolutions is to take control of your email. The person behind this event is my good friend Marsha Egan, the author of Inbox/Detox. Five years ago Marsha realized that almost everyone in the workplace is suffering from email overload and that productivity is affected by our email addiction so she started something akin to the Betty Ford Clinic for Email Addicts.
While I still haven’t been 100% successful in my efforts to clean out my inbox, each year when I go back into treatment, I get better. Who knows, this may be the year I succeed.
Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.
Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions. Her Southern charm and sense of humor have made her a sought-after speaker and consultant.
Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.