Category Archives: Telephone Etiquette

How Long Are You Keeping Your Customers on Hold?

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Waiting for customer rep When your customers call, do they hear, “Thank you for calling ABC Company. Your call is very important to us. Please stay on the line and the next available representative will assist you.” ? While the customer is waiting, the clock is ticking. Time goes by, and

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Update Your Voicemail Greeting

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Today I called a local restaurant to place a take-out order for lunch. The phone rang numerous times before a perky voice answered and said, "You have reached XYZ restaurant. Our hours of operation are 11 AM to 8 PM Monday through Saturday. If you give us a call tomorrow, we'll be happy to help

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Technology Has Us on Auto-Pilot

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This morning the phone rang. That in itself was a surprise since I am now more accustomed to hearing the little beep that signals an email message or a text has arrived as opposed to the sound of my phone ringing. I used to welcome phone calls because they meant I was about to be

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Mouth Noises Over The Phone – Choose The Smile

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When you talk to your clients over the phone, do you give them your full attention? Do you avoid multi-tasking, the latest of etiquette sins? If you think that what people can't see, they can't hear; you are wrong. Don't text, check your email, shuffle your papers and most especially, don't eat, chew, drink, smoke

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National Cell Phone Courtesy Observance Month

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I just came across an article titled "There is a Month for That: National Cell Phone Courtesy Observance" written by Deborah St. Thomas and published in the North Branford Patch. I am delighted that someone is calling attention to the need for courtesy while using cell phones; however I feel the same way about this as I did when

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Telephone Etiquette Gone Awry

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The other day I called a local business where I am a frequent customer. I had a simple question. The owner answered the phone, giving the business name and her own. I replied by greeting her and identifying myself.  So far so good.  However as soon as I got the last syllable in Ramsey out of

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Etiquette Tip of the Week – Your Voice Mail Greeting

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Voice mail is one of the best tools you can use in business.  Unfortunately it can be one of the most abused.  Most of us are not sitting by the phone waiting for it to ring so we rely on voice mail to capture missed calls. The key to effective and impressive e-mail starts with

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