Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the client?
Did you know that 205 billion email messages are sent every day? That’s 2.4 million every second and some 74 trillion per year. I am sure that there are days when you feel that they all landed in your inbox. Studies show that the average office worker receives 121 emails every day and sends 40.
Telephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who has access to your clients by phone know and practice professional courtesy. A training session on telephone etiquette is one way to insure consistency and professionalism. Make no assumptions—not everyone has appropriate manners. Whoever answers
Make a good first impression on the job Tips for the new hire. Why? Because starting a new job can be exciting and scary. The good news is that you have one. The goal is to keep it. Getting off on the right foot is often the challenge. Whether you are
Holiday gift-giving in the workplace is a thoughtful way of letting colleagues and clients know that you value the business relationship you share. But gift-giving comes with its risks. When a present is too expensive or is too personal, even the best intentions can backfire. Knowing the answers to the following questions will take the
Stuck in voice mail jail If you want to get a reaction from someone, all you have to do is say, “voice mail”. I used to think that was odd because voice mail is one of the most efficient and effective communication tools we have today. Then I realized that for
Holiday cards now??? The days are getting shorter and the nights are getting cooler and you know what that means. Holiday season! I am not simply referring to Halloween and Thanksgiving. Those holidays pale by comparison to Christmas and Hanukah. In fact, they are just the warm-up. With the December rush right around the corner,
Heart shaped box of chocolate truffles with red roses Spring may not have sprung yet, but this is definitely the month when love and romance are in the headlines. Everything is coming up roses and chocolate–covered strawberries. Perhaps your thoughts are turning to an office romance. Maybe the co-worker in the
There is enough stress during the holiday season without worrying about how to handle gift-giving in the office. More than a few people struggle with this issue every year. Do any of the following questions ring a seasonal bell with you? Should you give a gift to everyone you work with? Do you need to
With the holidays upon us, more than a few people will be taking to those formerly friendly skies to visit family and friends or perhaps to take a special vacation. Wherever they are headed, one thing is for sure—their air travel will have its share of challenges. British Airways has unveiled an unofficial rulebook on