Category Archives: First Impressions

Telephone Etiquette is Crucial to Customer Service

Posted on March 26, 2019 by Lydia Ramsey

Telephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who has access to your clients by phone know and practice professional courtesy. A training session on telephone etiquette is one way to insure consistency and professionalism. Make no assumptions—not everyone has appropriate manners. Whoever answers

On the Job Tips for the New Hire

Posted on February 18, 2019 by Lydia Ramsey

Make a good first impression on the job Tips for the new hire. Why? Because starting a new job can be exciting and scary. The good news is that you have one. The goal is to keep it. Getting off on the right foot is often the challenge. Whether you are

Punctuality: A Must for the Polished Professional

Posted on February 26, 2018 by Lydia Ramsey

Punctuality came to mind last week as I was racing down the road to get to an appointment, I had a sudden revelation. This is not uncommon for me. It has become a regular occurrence. I am never late–well, almost never, but I often arrive at meetings or appointments with only moments to spare. Living

A Man’s Suit Coat: To Button or Not to Button

Posted on January 24, 2017 by Lydia Ramsey

Elegant businessman buttoning his suit coat. To button or not to button is the age-old question when it comes to a man’s suit coat. Some men seem to know when to button, when to unbutton and which button to button under which circumstances. Others don’t seem to get it all. Perhaps

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Summertime: Tattoos, Piercings and Excessive Flesh

Posted on June 29, 2015 by Lydia Ramsey

Rising temperatures bring out the unexpected in the office and around the house. Living in the South, I am seeing creatures that I have not seen in months. The most common is the blue-tailed lizard. As one of my cats found out, they are intriguing, but definitely not edible. She survived her encounter by the

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