One of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am particularly fascinated with Leroy Jethro Gibbs and his 50 or so "rules." In case you do not know, Rule #1 is "Never let suspects stay together." That has nothing to do with email etiquette, but
I am thrilled to welcome as my guest blogger this week, Melissa Gratias, productivity expert. It is no mystery why I was drawn to her. Who among us could not benefit from her skills, especially when it comes to managing our email? I am confident you will find her blog immensely helpful as you try
Just when you thought that there was nothing left to say about email etiquette, one more issue pops up. As the use of email continues to increase, so do the rules for using it courteously and professionally and for practicing good email etiquette. The first article that I ever wrote on this subject for the
Google has announced a new feature for Gmail—the unsend button. How many times have you sent an email message to the wrong person at the wrong time in the wrong format? Maybe you didn’t commit all those email sins at once, but you have probably done one or more of the above and some as
When it comes to communication, there are a more than enough choices today. When it comes to communicating with your clients and prospects, success lies in knowing what they prefer. It is about the client, not about you.
Yesterday I read my friend and public relations guru Dan Janal's weekly blog, which he titled "Email Productivity: Tips to Improve Media Relations and Customer Service." Needless to say, it struck a chord with me as I read on. I must confess that Dan generally hits the nail right on the head and has a
Our email business etiquette has suffered another blow with the proliferation of mobile devices. From smartphones to iPhones, androids to iPads, a vast number of people are overlooking the rules of manners when they use these convenieint devices.
In the event you are not aware of it, there is a debate going on regarding the proper salutation to use for your email communication. It is not quite on the same level as the political debates, but like Hurricane Isaac, it is growing in intensity and covering an ever widening area. Earlier this year I was contacted
It is that time of the year again, and no, I am not talking about the holiday season. We just did that. Now we need to move on, get back to work and on track for 2012. As we think about being more productive and profitable this year, what better way to begin than by
When email first came on the scene, we had no rules for using it correctly and effectively. As usual, the technology preceded the rules of behavior. Your email is as much a part of your professional image as: the clothes you wear the greeting on your voice mail the handshake you offer the way you