Category Archives: Business Etiquette

How Much is Rudeness Costing Your Business?

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Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the client?

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Are You Amoung Email Users or Email Abusers?

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Did you know that 205 billion email messages are sent every day? That’s 2.4 million every second and some 74 trillion per year. I am sure that there are days when you feel that they all landed in your inbox. Studies show that  the average office worker receives 121 emails every day and sends 40.

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Telephone Etiquette is Crucial to Customer Service

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Telephone etiquette is a critical ingredient to making a positive first impression.  Make sure that you and everyone else who has access to your clients by phone know and practice professional courtesy. A training session on telephone etiquette is one way to insure consistency and professionalism. Make no assumptions—not everyone has appropriate manners. Whoever answers

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On the Job Tips for the New Hire

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Make a good first impression on the job Tips for the new hire. Why? Because starting a new job can be exciting and scary. The good news is that you have one. The goal is to keep it. Getting off on the right foot is often the challenge. Whether you are

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Workplace Etiquette – Getting Off on the Right Foot

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  It’s a new year, but when it comes to workplace etiquette, there aren’t any new rules. Some people haven’t digested the old rules yet. Don’t be one of them. Here is a potpourri of tips on workplace etiquette for review in order to get off on the right foot in a new year. When

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Doing Business Internationally – Show Respect

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Doing business internationally is often like treading on dangerous and unfamiliar ground. If you have ever been to Disney World, you are probably acquainted with the attraction, “It’s a Small World.” In the event that you have taken that short musical boat ride, you can no doubt recall the words and hum the melody. If

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Please and Thank You – The Most Powerful Business Words

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In just about every language in the world, there are words for saying “please” and “thank you”, but there are people who seem to have forgotten them or simply dropped them from their vocabulary altogether.  In business and in personal life, using those few phrases and the body language that reinforces them, adds to your

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The Handwritten Thank-You Note

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Handwritten notes Do you want to make a positive professional impression during the holidays?  Do you want to make your clients, customers and colleagues feel special?  Do you want to stand out from the crowd for all the right reasons?  Then try sending a simple handwritten thank-you note to those who

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Press One and Go Directly to Voice Mail Jail

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Stuck in voice mail jail If you want to get a reaction from someone, all you have to do is say, “voice mail”. I used to think that was odd because voice mail is one of the most efficient and effective communication tools we have today. Then I realized that for

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Punctuality: A Must for the Polished Professional

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Punctuality came to mind last week as I was racing down the road to get to an appointment, I had a sudden revelation. This is not uncommon for me. It has become a regular occurrence. I am never late–well, almost never, but I often arrive at meetings or appointments with only moments to spare. Living

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