Last week my good friend and technology expert (genius, if the truth be known) Jerry Gitchel posted a blog, which he titled “Fixing to Wait for the 4th of July.” And we did. With rare exceptions, business people everywhere put off their next move until after the holiday week or weekend. The holiday has come and gone. It is now time to get back to work and on with the job.
Since July marks the mid-point of the year, much is being written about assessing your goals for 2013, where you are now, where you want to be by year’s end and what you will do to move forward.
May I suggest at this point that you revisit and reset your business etiquette goals for 2013? You did make some, didn’t you? Since no one is checking, it’s not too late to jot some down to get you to the end of the year. Only you and your banker will see the difference.
Do you need some suggestions? If so, let me jump in with a few. Given that this is the week you need for catching up after the long holiday, I will be brief and go into more detail later. Here is a list of business etiquette goals for 2013 that you might consider:
- Focus more on other people.
- Resolve to be more kind and courteous.
- Treat your clients, customers and colleagues with more respect.
- Listen more than you talk–even you salespeople.
- Dress like a professional, not a fashionista.
- Work on remembering names.
- Practice punctuality.
- Review your techno-etiquette.
- Put eye contact and a smile on your agenda every day.
Now return to those issues that you were “fixing” to handle after the 4th of July and finish the year by adding the polish that builds profits.
Keep in mind that it is never about the rules, but the relationships!
Hire Lydia to work with your staff to improve customer service and employee relations through the use of those priceless and often over-looked soft skills called manners. Lydia is the “unstuffy” business etiquette expert who helps individuals and organizations add the polish that builds profits. We’re talking about your bottom line here.
Since 1996, countless people have benefited from her wisdom through keynotes, seminars and conference breakout sessions. Her Southern charm and sense of humor have made her a sought-after speaker and consultant.
Based in Savannah, Georgia, Lydia is available for national, regional and local speaking and training engagements. She has suitcase; will travel.