Good Manners Equal Good Customer Service

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Do you think that good manners and customer service are one and the same?  If you answered “yes”, you’re right.  Isn’t it amazing how many people don’t seem to understand that today? Everywhere you turn, there is someone with a horror story about customer service. Any businessperson who doesn’t believe that good customer relations are

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Email Etiquette – When Will We Ever Learn?

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One of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am particularly fascinated with Leroy Jethro Gibbs and his 50 or so "rules." In case you do not know, Rule #1 is "Never let suspects stay together." That has nothing to do with email etiquette, but

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Etiquette for How Long You Should Wait When Meeting Someone

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 My rule of thumb for how long you should wait for someone who is late is 25 to 30 minutes. After 30 minutes, you can move on with your day or evening. At that point this is pretty much a no-show. The length of time you should wait is no different for family or friends

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The Etiquette of Sympathy: When a Colleague or Client Suffers a Loss

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When a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of sympathy? Do you wonder how you should handle this kind of situation?  Do you worry that you will use the wrong words or that you will intrude on the other person’s grief? As a result,

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Email Management – Reduce What You Receive

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 I am thrilled to welcome as my guest blogger this week, Melissa Gratias, productivity expert. It is no mystery why I was drawn to her. Who among us could not benefit from her skills, especially when it comes to managing our email? I am confident you will find her blog immensely helpful as you try

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Can You Accept a Compliment Graciously?

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March 1st was World Compliment Day although I am not sure how many people were aware of it. Did you receive a compliment then or do you even remember? If so, how did you handle someone saying something nice to or about you? Did it make you feel good or did you find it awkward?

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Eating Spaghetti – To Twirl or Not To Twirl

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To twirl or not to twirl is the question when eating spaghetti. The question is always the same, but the answers are all over the map. After much research, it appears that the response depends on whom you ask. The obvious source to go to would seem to be an Italian. However, Italians can't agree

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Office Romance -Danger and Opportunity

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It’s not exactly spring yet when a young man’s (or young woman’s) fancy turns to love, but it is the month of romance. There is Valentine’s Day. And bonus! This is also Leap Year when traditionally a woman can propose to a man—a custom that goes back to the 5th century. Perhaps your fancy is

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The Business Apology: How to Say You’re Sorry

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Today there was an article in my local paper, the Savannah Morning News, about a new restaurant in town. While this recently opened establishment, Cotton and The Rye, is getting rave reviews for its cuisine, this article was touting their outstanding customer service. It all had to do with the art of the business apology

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