Holiday gift-giving in the workplace is a thoughtful way of letting colleagues and clients know that you value the business relationship you share. But gift-giving comes with its risks. When a present is too expensive or is too personal, even the best intentions can backfire. Knowing the answers to the following questions will take the
I watched in dismay as the man ahead of me in the grocery store checkout line verbally assaulted the cashier. He had remained silent while the woman at the register rang up his purchase of a single tomato, accepted his money and handed him his change along with the bagged item. Having waited for just
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the client?
Did you know that 205 billion email messages are sent every day? That’s 2.4 million every second and some 74 trillion per year. I am sure that there are days when you feel that they all landed in your inbox. Studies show that the average office worker receives 121 emails every day and sends 40.
Telephone etiquette is a critical ingredient to making a positive first impression. Make sure that you and everyone else who has access to your clients by phone know and practice professional courtesy. A training session on telephone etiquette is one way to insure consistency and professionalism. Make no assumptions—not everyone has appropriate manners. Whoever answers
Make a good first impression on the job Tips for the new hire. Why? Because starting a new job can be exciting and scary. The good news is that you have one. The goal is to keep it. Getting off on the right foot is often the challenge. Whether you are
It’s a new year, but when it comes to workplace etiquette, there aren’t any new rules. Some people haven’t digested the old rules yet. Don’t be one of them. Here is a potpourri of tips on workplace etiquette for review in order to get off on the right foot in a new year. When
Doing business internationally is often like treading on dangerous and unfamiliar ground. If you have ever been to Disney World, you are probably acquainted with the attraction, “It’s a Small World.” In the event that you have taken that short musical boat ride, you can no doubt recall the words and hum the melody. If
In just about every language in the world, there are words for saying “please” and “thank you”, but there are people who seem to have forgotten them or simply dropped them from their vocabulary altogether. In business and in personal life, using those few phrases and the body language that reinforces them, adds to your
Handwritten notes Do you want to make a positive professional impression during the holidays? Do you want to make your clients, customers and colleagues feel special? Do you want to stand out from the crowd for all the right reasons? Then try sending a simple handwritten thank-you note to those who