Please and Thank You – The Most Powerful Business Words

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In just about every language in the world, there are words for saying “please” and “thank you”, but there are people who seem to have forgotten them or simply dropped them from their vocabulary altogether.  In business and in personal life, using those few phrases and the body language that reinforces them, adds to your

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The Handwritten Thank-You Note

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Handwritten notes Do you want to make a positive professional impression during the holidays?  Do you want to make your clients, customers and colleagues feel special?  Do you want to stand out from the crowd for all the right reasons?  Then try sending a simple handwritten thank-you note to those who

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Holiday Gift-Giving in the Office

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Holiday gift-giving in the workplace is a thoughtful way of letting colleagues and clients know that you value the business relationship you share. But gift-giving comes with its risks. When a present is too expensive or is too personal, even the best intentions can backfire. Knowing the answers to the following questions will take the

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Press One and Go Directly to Voice Mail Jail

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Stuck in voice mail jail If you want to get a reaction from someone, all you have to do is say, “voice mail”. I used to think that was odd because voice mail is one of the most efficient and effective communication tools we have today. Then I realized that for

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It’s October. Choose Your Business Holiday Cards Now.

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Holiday cards now??? The days are getting shorter and the nights are getting cooler and you know what that means. Holiday season! I am not simply referring to Halloween and Thanksgiving. Those holidays pale by comparison to Christmas and Hanukah. In fact, they are just the warm-up. With the December rush right around the corner,

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Conversation Creator Or Conversation Killer?

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Much has been written about the art of conversation. Engaging strangers comes easily to some people. For others, it is a nightmare to start a dialogue and keep it going.  In the business world, good conversation skills are a must if you want to build relationships with your clients and your colleagues.   Like so much

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Punctuality: A Must for the Polished Professional

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Punctuality came to mind last week as I was racing down the road to get to an appointment, I had a sudden revelation. This is not uncommon for me. It has become a regular occurrence. I am never late–well, almost never, but I often arrive at meetings or appointments with only moments to spare. Living

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The Office Romance: Danger or Opportunity

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Heart shaped box of chocolate truffles with red roses Spring may not have sprung yet, but this is definitely the month when love and romance are in the headlines. Everything is coming up roses and chocolate–covered strawberries. Perhaps your thoughts are turning to an office romance. Maybe the co-worker in the

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Developing New Habits to Mind Your Manners

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  January is typically the month when most people think about making resolutions or setting goals for the New Year. With all good intentions, resolutions soon go by the wayside, and we continue in our old ways. By now yours are probably nothing more than a distant memory. Why not take a new approach?  Instead

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Handwritten Notes – How to Stand Out in Business

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When was the last time you received a handwritten note from a business associate?  It may be so long ago that you can't remember. On the other hand, if you have received one lately, you know exactly who sent it and when. If you are looking for ways to stand in business, be noticed by

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