After what has been the most divisive and disgraceful presidential primary in modern times, if not ever, when all sense of human kindness, courtesy, etiquette and good manners have been abandoned, we are coming to the end. By that I mean the end of the primary; certainly not the end of the election. Tuesday the
When business organizations instituted business casual days in the 1990’s, they created a dilemma which lives on today. What to wear to work?
When you have offended a business associate or client, a sincere apology is essential if you wish to continue the relationship and move forward.
Do you think that good manners and customer service are one and the same? If you answered “yes”, you’re right. Isn’t it amazing how many people don’t seem to understand that today? Everywhere you turn, there is someone with a horror story about customer service. Any businessperson who doesn’t believe that good customer relations are
One of my favorite TV show is NCIS. My attraction is more to the characters than the plot. I am particularly fascinated with Leroy Jethro Gibbs and his 50 or so "rules." In case you do not know, Rule #1 is "Never let suspects stay together." That has nothing to do with email etiquette, but
My rule of thumb for how long you should wait for someone who is late is 25 to 30 minutes. After 30 minutes, you can move on with your day or evening. At that point this is pretty much a no-show. The length of time you should wait is no different for family or friends
When a colleague, co-worker or business associate loses a family member, do you find yourself stuck on the etiquette of sympathy? Do you wonder how you should handle this kind of situation? Do you worry that you will use the wrong words or that you will intrude on the other person’s grief? As a result,
I am thrilled to welcome as my guest blogger this week, Melissa Gratias, productivity expert. It is no mystery why I was drawn to her. Who among us could not benefit from her skills, especially when it comes to managing our email? I am confident you will find her blog immensely helpful as you try
The business meal is a ritual that has gone on for centuries even during those times when men speared their food with their knife—that being the only utensil they had—and when they used the table cloth or their sleeve to wipe their mouth. Today we a bit more civilized. We have rules. Taking clients to
March 1st was World Compliment Day although I am not sure how many people were aware of it. Did you receive a compliment then or do you even remember? If so, how did you handle someone saying something nice to or about you? Did it make you feel good or did you find it awkward?