Lately I have begun to wonder if punctuality is my habit. Last week, I found myself racing to get to an appointment. It was then that I realized this was not uncommon behavior for me. Instead it’s a regular occurrence. While I am never late–well, almost never, I tend to get where I am going
You’ve worked hard crafting your email so that your message is clear, your tone is correct, your format is inviting, and you have eliminated all errors in spelling, punctuation and grammar. Now it’s time to decide on an email closing, and you’re stuck. All else being perfect, the way you sign off requires more than
Phone courtesy needs to be rule # 1. Often the first contact you and others in your company have with a client or customer is over the phone. Whoever answers your phone represents the entire organization and its philosophy about customer service.Impress your callers when you practice these phone courtesy tips. Answer the phone promptly.
It was yesterday afternoon. I found myself in the middle of a technological quagmire with no way out. I felt like I was playing out a scene in a mid-1940’s Western where the victim is being swallowed up in quicksand. As I struggled to free myself, the phone rang. I hadn’t dialed 911. 911 was
White after Labor Day Labor Day was early this year, falling on September 2nd. On that day, no one in Savannah, Georgia, where I live, was talking about the usual holiday celebrations like barbeques and picnics. The topic of the day was Hurricane Dorian. The question of the day was “Are
It’s possible that you are not aware of a raging debate online and in print regarding the proper email salutation. The controversy is not quite on the same level as the political debates, thank goodness; but like those hurricanes some of us dread all summer long, it is growing in intensity and covering an ever-widening area.
It’s time to brush up on your barbeque etiquette. Memorial Day is upon us, marking the official start of the summer barbeque season. This is the time of the year when the grill is hauled out, cleaned off, the required cooking utensils inventoried, lawn furniture hosed down, and barbeque sauces and rubs added to the
Medical manners Declining reimbursements, increased overhead, patient overload and the rush to litigation are but a few of the reasons to “sweat the small stuff” in the medical arena. If you don’t think you need to pay attention to the details when it comes to making your patients happy as well
I watched in dismay as the man ahead of me in the grocery store checkout line verbally assaulted the cashier. He had remained silent while the woman at the register rang up his purchase of a single tomato, accepted his money and handed him his change along with the bagged item. Having waited for just
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the client?