Author Archives: Lydia Ramsey

The Etiquette of Virtual Meetings

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We’re living in a new reality where “business as usual” means gathering remotely in virtual meetings. Companies, large and small, need to maintain clear, concise communication with employees regardless of physical location. As long as “shelter-in-place”, or as we Southerners say “hunker-down" rules continue, business professionals have to adjust to what has become known as

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Will the Handshake Fall Victim to Corona?

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The handshake, as we know it now, is in danger of becoming extinct, much to the delight of some and to the chagrin of others. During this crisis in addition to practicing social distance, washing our hands constantly, not touching our face, we have been advised not to shake hands. Eventually, we will be able

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Working Remotely: It’s Not Business As Usual

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Are you working remotely? Do I even need to say Corona virus for you to know where I am going?  In the last two weeks, our lives have changed drastically. It’s not business as usual. Social distancing has become business distancing. Vast numbers of people are working from home during this crisis. Employers are not

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The Business Apology

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The business apology can be worth its weight in gold when done properly. With an intentional strategy, it becomes a part of the overall customer experience and part of a plan involving customer acquisition, retention, and loyalty. It goes without saying that an apology is critical when a company has made a mistake. Just as

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Acknowledging Loss in the Workplace

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Acknowledging loss in the workplace is difficult. When a colleague, co-worker or business associate loses a family member, do you find yourself wondering what to do? Are you afraid of saying or doing the wrong thing? Often the result of uncertainty is that you end up doing and saying nothing and later regretting it. A

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Texting in Business: the New Phone and the New Email

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Just a few short years ago would you have thought that texting in business would be a widely-accepted staple of  communication? Probably not, but then a decade ago, you would not have believed that email would be flooding your inbox. Thanks to texting, those overflowing inboxes are no longer consuming the better part of our

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The New Year is Thank You Note Season

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Now that the holidays are almost over, and we find ourselves in the new year, it’s time to start sending out thank you notes for the thoughtful gifts and tasty treats you received during the season. Yes, I know, those are not the words you want to hear—especially since you know that I am talking

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Flying Etiquette for the Holiday Traveler

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Perhaps you remember a time when traveling by plane was something you looked forward to. Flying etiquette prevailed. People dressed in their “Sunday best”. Passengers didn’t bite, claw and scratch their way through lines. Seats were spacious and comfortable. You chose a window or aisle seat based on whether or not you wanted to check

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Your Holiday Tipping Guide

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The holiday season is a time when we focus on showing gratitude to those who make our lives easier all year long. Think of holiday tipping as holiday thanking. There are a number of ways to show your thankfulness; but for those who make their living in the service industry, the most appreciated is by

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Check Your Holiday Table Manners

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The holidays have arrived. There is no doubt about it. Signs of Christmas, Hanukkah and Kwanza are everywhere.  In navigating the season, it’s hard to know what to focus on first. Is it planning for the office party, selecting gifts for clients and colleagues, decorating your workplace or sending those holiday cards? Given that the

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