Author Archives: Lydia Ramsey

How Do You React to Poor Customer Service?

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How often have you encountered a surly sales clerk or a sour server? Unfortunately, most of us find ourselves on the receiving end of poor customer service more frequently than we’d like.  Some people just seem to show up for work in a bad mood. Like your mother used to say, “They act like they

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Flip-Flops: Are They Appropriate in the Office???

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It’s summer time, and they’re back!  Flip-flops. Maybe they never went away. They simply went into hibernation for the winter.  I suspect you know what I am talking about--those shoes that have nothing to hold them to your foot except a little piece of material across or between your toes. Flip-flops, slides or whatever you

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The Drama of the Handshake

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Recently there has been more than the usual attention paid to the handshake. You know, that age-old tradition of meeting and greeting by extending one’s hand to another. After centuries it appears that not everyone has perfected the practice. It doesn't seem that it would be hard to get it right; but if your experience

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A Different Perspective on Business Networking

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All business people are networkers whether they realize it or not.  If they’re not, they need to be or they will soon be out of business. Some people are more effective at business networking than others. They work at it with purpose while others wander aimlessly through the process. When and where can you find

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Ten Rules of Flying Etiquette for the Traveling World

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A young girl annoying the passenger in front. The recent unfortunate scuffle on United Airlines involving a passenger who was “reaccommodated”–whatever that is—has brought the focus squarely back to the issue of air travel. Perhaps you can still remember a time when traveling by plane was actually something you looked forward

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A Man’s Suit Coat: To Button or Not to Button

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Elegant businessman buttoning his suit coat. To button or not to button is the age-old question when it comes to a man’s suit coat. Some men seem to know when to button, when to unbutton and which button to button under which circumstances. Others don’t seem to get it all. Perhaps

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The Etiquette of Cold and Flu Season

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Tis the season to be jolly, but tis also the season for colds and flu. That makes it the season to practice the etiquette of cold and flu for your sake and that of others. While you are spreading joy and goodwill, be careful that you are not spreading germs as well. At this time

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Ten Tips for Surviving the Holiday Office Party

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It’s inevitable—the annual holiday office party. You can pretty much count on it every year. This year approximately 75% of bosses are planning to treat their employees to what they deem to be a festive celebration. For some, this is a much anticipated and eagerly awaited event. For others, not so much. They would rather

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Should You Talk Politics at the Holiday Dinner?

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It goes without saying that this has been a difficult year with a contentious presidential primary. You probably thought that peace would be restored once the election process was final. Wrong. In many ways, it has only gotten worse.  Do you dare talk politics during this holiday season? Before the election, there were those who

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